Fast, efficient, clear, value for money
Cover for people who rely on a manual wheelchair to get around. If you've fitted a powered add-on, you'll need our Powered Add-On Insurance instead.
Specialist 24/7 breakdown recovery to get you, your equipment and an attendant home if you're stranded.
Repair of your pride and joy following an accident, theft or vandalism so you will be up and about in no time.
There's no excess to pay on a claim, whoever is at fault.
Covering claims against you if you have accidentally injured someone or damaged their property.
You’ll never stop moving with the hire equipment needed to keep you independent whilst yours is being repaired.
You won’t get left behind. If your product is less than two years old we’ll replace it with a new version if it is beyond repair.
Need to manage your policy, add a new one or make changes?
Use our customer portal.
We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.
More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!
Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.
Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.
Independent reviews collected by Trustpilot.
Fast, efficient, clear, value for money
Good value comptrhensive cover provided
Fab service
Good service at a fair price all sorted at time of our purchase
It was quick and easy to renew my policy over the telephone. The person I spoke to explained everything and it was nice to know that the policy for my mobility scooter had not increased.
Very helpful staff explains everything to you
I spoke to two different members of staff who were both very helpful. They offer very good service at a competitive price.
A pleasure to deal with. Simple for us older folks. Carry on the good work
Great service very helpful on call
Staff very helpful and clear
Very good staff and so pleased with premium not going up as never had to make claim so very good.
No nonsense service at reasonable prices
It was a good experience I’m happy.
No fuss. No hassle. Quick and efficient.
The lady I spoke to was very friendly and helpful and went through everything and explained it all thoroughly.
Great company for insuring my mobility scooter and will use them for all my scooters in the future
The Mark Bates representative was very helpful and explained everything to us.
Easy to insure, good cover and helpful staff
Easy ,quick and professional, good price , highly recommended.
Excellent service and always available when called upon
You can either ring our 24/7 national breakdown recovery number or we will reimburse your taxi fare home (terms and conditions apply).
Yes. If you damage property or injure someone when using your wheelchair and they claim against you, you're covered up to £2 million public liability.
Unfortunately our Manual Wheelchair Insurance doesn’t cover you for sporting activities.
Provided you store your equipment as advised in our policy wording, our geographical coverage includes anywhere in the UK. We also offer 90 days worldwide cover (terms and conditions apply).
The monthly direct debit facility is only available for products valued more than £3,000. There is a £10 administration charge included within your monthly instalments.
You'll need our Powered Add-On Insurance instead.
Unfortunately, we are unable to provide cover for multiple users of the equipment.