Mark Bates Ltd
Our history as an award winning specialist insurance and warranty provider
Where did we begin?
The history of Mark Bates Ltd
Mark Bates Ltd is proud to be a family run business and has been providing specialist insurance and warranty policies for over 21 years. The firm was launched by Mark Bates in July 1994 with a vision to be the best provider of insurance for the disable and over 50s.
Our award winning organisation has built its foundation on looking after our customers and providing unparalleled levels of service. When we started it was a team of 2 handling all enquiries, administration and claims but since then our workforce has grown to a team of over 60 (if you're interested in a career with Mark Bates Ltd head over to our Careers Page).
We have designed our Premier Care range of policies to provide the most comprehensive cover available, giving you total peace of mind.
About our Managing Director
Mark began providing the Premier Care range because he saw a need to create far better levels of service, focusing on a sector of society where it is most needed, specifically the over 50s and disabled people. Ever the perfectionist Mark is always striving to ensure our 5 star customer service never falters.
“I know from first hand experience how vital help is when your health fails and how important it is to protect yourself from personal injury claims, particularly in today's compensation culture. This is my driving force and why I am so passionate about continuing to provide the very best insurance facilities for people with such specific requirements.”
The next steps for the organisation
What makes us unique is dedication and consideration! We are a long established family run business with strong values and a caring team, most of which have worked with us for over 10 years. This means there is a real sense of ownership within the business which translates into a very professional and patient attitude towards our customers.
We continue to work closely with mobility retailers, healthcare professionals and most importantly our customers and we are always looking to develop our product range to meet the specific needs of disabled people and those over the age of 50.
We are always on the lookout for new ways to get involved in our communities from taking part or organising charity events to sponsoring an athlete. Make sure you keep an eye on our blog for to see what we've been up to.
What our customers are saying
Premier Care helped me throughout my tribunal and took the stress out of the claim.Miss Schofield , London
Our Promise To You
Always on hand to help and support you!
Our experienced team of advisors are available to talk to you six days a week, answering any queries you may have. You can rest assured that all claims are dealt with personally by a dedicated team at our head office in Lincolnshire. Offering support to you every step of the way, from filling in forms over the phone, to arranging and paying for any repairs, we are here to help.
We want your cover to make a difference when it matters. That's why we're always on the lookout for ways you can get more from our policies.
UK Based Call Centres
For your peace of mind we are on the phones 6 days a week ready to deal with your queries and help you get the most our of your policies.
Dedicated Claims Team
We pride ourselves on our customer service and our in-house claims team will personally oversee the smooth handling of your claim.