Insurance you can trust

Our History

After several successful years in sales Mark Bates, who is still our Managing Director to this day, began providing the Premier Care range to create better levels of service in the industry. He focused on a sector of society where it is most needed, specifically the over 50s and disabled people.

I know from first-hand experience how vital help is when your health fails and how important it is to protect yourself from personal injury claims, particularly in today's compensation culture. This is my driving force and why I am so passionate about continuing to provide the very best insurance facilities for people with such specific requirements. - Mark Bates

Mark Bates Ltd is proud to be an award winning, family run business, that has built its foundations on looking after customers and providing unparalleled levels of service. 

More than 25 years ago, we began with Mobility Scooter and Powerchair insurance, a policy which is still one of the most popular purchases, but is now supported by a range of options. Each cover is meticulously designed to provide the most comprehensive cover available, giving total peace of mind and supported from start to finish at our head office in Grantham, Lincolnshire.

Our Principles

We strive to offer the best possible policies at a price that is affordable without compromising our integrity. We stand by our three guiding principles in everything we do.

Customer Service

It's easy to make bold claims about customer service but we have the facts to back it up. We are proud of what our customers say about us and fly our flag based on the level of customer service we provide. When we manage all the moving parts, we can innovate fast, but also keep control of everything we produce. We offer a complete service from start to finish, and a team of motivated individuals to provide it.

Family Run

Being run by Mark and many of the Bates family means a lot to us. They have worked hard to gain the trust of our customers, and this is something we will never let go. We are motivated to provide all of our products to the best of our ability and with the integrity to live up to our name.

Be Different

Mark Bates Ltd is unapologetically unique in many of the ways we do things, and we allow ourselves that freedom to be creative. You can forget what you know about insurance brokers because we do almost everything ourselves allowing us to provide the best standard of care. You won't find any sub-contracted claims teams or corners cut. Everything runs from our head office in Grantham, Lincolnshire by our 80-strong team of staff.

Some of our partners

ILG Logo White

We are delighted to be partnering with the Independent Living Group, a national peer support group aiming to help others just like you navigate social care, health and employment.

Best Practice
We want to utilise our national networks to share and promote great examples of personalised support in action.
Expert Content
Partnering with industry leading organisations to provide expert blogs, tools and documents.
Members Resources
Individual employer guidance and factsheets regularly updated for you, including newsletters and video tutorials.

Welcome To The Premier Club

As a very special thank you, all of our policy holders receive free access to the Premier Club Rewards, meaning huge savings on the biggest brands both on the high street and online as well as some great days out.