Careers

Here you will find our current vacancies.

Always on the hunt for new talent.

 

As a fast growing specialist insurance provider for the disabled and over 50s we require a range of different skills. If you feel your skills could benefit our business please email a covering letter and your C.V. to vacancies@markbatesltd.com. Please note that applications submitted without a CV will be disregarded

Current Vacancies

 

 

Compliance Administrator 

  • Full time: 37.5 hours per week, Monday to Friday, 9am – 5:30pm 
  • Based at Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN 
  • £17,000.00 starting salary, to be reviewed upon successful completion of probationary period. 

About Us 
Mark Bates Ltd (MBL) is a family-run, award-winning provider of specialist insurance and warranty products for the over 50s and those with a disability. We are dedicated to providing high quality products and pride ourselves on delivering excellent customer service. 

The Role 

The Compliance department is a core element of our thriving organisation. You will be responsible for handling a variety of compliance-related administration tasks, including: 

  • Adding breaches to the CRM and reporting out on a monthly basis; 
  • Registering and handling dissatisfied customer satisfaction surveys; 
  • Monthly internal claims reviews and audits; 
  • Record AR documentation from visits on our custom-built CRM; 
  • Adding Fitness and Propriety and staff assessment answers to AR files; 
  • Maintaining the Gifts and Hospitality Register; 
  • Internal call listening and reporting; 
  • Assisting with Complaints handling; 
  • Undertaking the requisite Continuing Professional Development; 
  • General administration tasks, as required by the Compliance Manager. 

The Ideal Candidate

  • driven and hardworking; 
  • able to organise and maintain a high workload; 
  • committed to providing high quality customer service; 
  • professional and personable; 
  • strong attention to detail; 
  • calm and able to work under pressure; 
  • excellent communication, both verbal and written, skills; 
  • able to work both independently and as part of a team; 
  • literacy, numeracy and IT competency; 
  • able to empathise; calmly and confidently handle difficult situations. 

Experience in a compliance role is not necessary as full training will be provided though administration experience would be beneficial.

Benefits 

  • Competitive salary & performance bonus scheme
  • Corporate eyecare scheme
  • Salary Extras discounts & savings
  • 28 days annual leave, including Bank & Public Holidays, increasing with length of service
  • Free on-site car park

Apply Now 

If you think you are ideal for this role, please submit your CV and covering letter to vacancies@markbatesltd.com. Please note, applications received without a CV will be disregarded. The current closing date is Friday 24th January 2020 though we reserve the right to close this early depending on the volume of applications. 

Accounts Administrator

  • Full time: 37.5 hours per week, Monday to Friday, 9am – 5:30pm.
  • Based at: Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN.
  • Salary: £17,000.00 starting salary, to be reviewed upon successful completion of probationary period. 

About Us 
Mark Bates Ltd (MBL) is a family-run, award-winning provider of specialist insurance and warranty products for the over 50s and those with a disability. We are dedicated to providing high quality products and pride ourselves on delivering excellent customer service. 

The Role

The Accounts department is a core element of our thriving organisation. You will be responsible for handling a variety of accounts-related administration tasks, including: 

  • Handling incoming accounts enquiries from our customers and Introducers in a professional and timely manner, establishing the nature of the call and identifying the appropriate action required;
  • Creating and maintaining accurate records using custom-built CRMs and spreadsheets;
  • Developing and maintaining excellent working relationships with colleagues throughout the company;
  • Processing card payments for customers and Introducers for policy premiums;
  • Processing and issuing refunds to customers;
  • Assisting with accounts-related reconciliations;
  • Assisting with the administration of policies paid by Direct Debit across all schemes;
  • Sorting and distributing the post to the relevant departments; 
  • Meeting KPIs and performance targets;
  • General administration tasks, as required by the Accounts Manager.

The Ideal Candidate

  • driven and hardworking; 
  • able to organise and maintain a high workload; 
  • committed to providing high quality customer service; 
  • professional and personable; 
  • strong attention to detail; 
  • calm and able to work under pressure; 
  • excellent communication, both verbal and written, skills; 
  • able to work both independently and as part of a team; 
  • literacy, numeracy and IT competency; 
  • able to empathise; calmly and confidently handle difficult situations; 

Benefits 

  • Competitive salary & performance bonus scheme 
  • Corporate eyecare scheme 
  • Salary Extras discounts & savings
  • 28 days annual leave, including Bank & Public Holidays, increasing with length of
  • service  
  • Free on-site car park 

Apply Now:

If you think you are ideal for this role, please submit your CV and covering letter to vacancies@markbatesltd.com. Please note, applications received without a CV will be disregarded. The current closing date is Friday 24th January 2020 though we reserve the right to close this early depending on the volume of applications

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