Careers at Mark Bates Ltd
It's never been a better time to join our award winning organisation.
We pride ourselves on our values, customer service and making a difference when it matters most.
Always on the hunt for new talent.
As a fast growing specialist insurance provider for the disabled and over 50s we require a range of different skills. If you feel your skills could benefit our business please email a covering letter and your C.V. to
vacancies@markbatesltd.com
Current Vacancies
Telesales Advisor
Job type: Full-Time
Dept: Telesales
Salary: Basic + Commission (OTE £19,000 - £23,000 after probationary period)
We are looking to appoint a number of enthusiastic Telesales Advisors to our growing customer service team.
Key Responsibilities:
Making outbound calls to existing Mark Bates Ltd customers
Answering inbound calls to the business
Advising new and existing customers on the Premier Care range of products
Working to daily & monthly sales targets
Promoting new schemes and product lines
Generating sales
Maintaining excellent customer relationships
Please note - there is no cold calling involved in this position. All outgoing calls are made to existing Mark Bates Ltd customers.
Desired Skills & Attributes
Driven & Hardworking
Excellent communication skills
Excellent telephone manner
Ability to sell products over the telephone
Strong organisational skills
Ability to maintain a high workload
Previous retail/telesales experience would be advantageous but is not essential
To apply by email please send a covering letter and C.V. to vacancies@markbatesltd.com
Customer Service Advisor
· Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN
· Full time: 37.5 hours per week, Monday to Friday, 9am – 5:30pm
· Basic salary + commission; OTE £19,000-£23,000 following 6 month probationary period
The Role
You will be responsible for handling a variety of customer service tasks, including:
· Handle all incoming enquiries, in a professional, personable and timely manner;
· Establish the nature of the call and identify the appropriate action required;
· Use problems-solving skills and logic to identify solutions that meet customers needs;
· Accurately record all pertinent information;
· Provide exceptional customer service;
· Use custom-built CRMs;
· Ensure Data Protection requirements are satisfied at all times;
· Liaise with other departments to ensure effective and efficient customer service;
· Develop and maintain excellent working relationships with colleagues throughout the organisation;
· Meet KPIs and sales/performance targets
· Make outbound calls to existing Mark Bates Ltd customers;
· Advising new and existing customers on the Premier Care range of products; and
· Generating sales.
The Ideal Candidate
You will:
· be driven and hardworking;
· be able to organise and maintain a high workload;
· be committed to providing high quality customer service;
· be professional and personable;
· have strong attention to detail;
· remain calm and be able to work under pressure;
· have excellent communication, both verbal and written, skills;
· be able to work both independently and as part of a team;
· display literacy, numeracy and IT competency;
· be able to empathise and calmly and confidently handle difficult situations.
Although previous experience within a customer service role is desirable, it is not essential as comprehensive training will be provided.
Benefits
· Competitive starting salary & commission structure
· Performance-related bonus scheme
· Annual salary reviews
· 28 days holiday entitlement per annum, including bank holidays
· Workplace Pension (Auto Enrolment)
· Childcare Voucher Scheme
· Salary Extras discounts & savings
· Eyecare scheme
· Free on-site car park
HOME EMPLOYMENT ADMINISTRATOR
Closed
-
Full time: 37.5 hours per week, Monday to Friday, 9am – 5:30pm
-
Based at Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN
-
Competitive starting salary, to be reviewed after successful completion of probationary period
About Us
Mark Bates Ltd (MBL) is a family-run, award-winning provider of specialist insurance and warranty products for the over 50s and those with a disability. We are dedicated to providing high quality products and pride ourselves on delivering excellent customer service.
The Role
You will be responsible for handling a variety of administrative and customer service tasks within the Home Employment department, including:
-
Handling incoming enquiries in a professional and timely manner, establishing the nature of the call and identifying the appropriate action required.
-
Creating and maintaining accurate records using custom-built CRMs.
-
Making outbound calls to existing Mark Bates Ltd clients.
-
Generating renewals of existing policies.
-
Developing and maintaining excellent working relationships with Introducers, charities and support organisations.
-
Developing and maintaining excellent working relationships with colleagues throughout the company.
-
Meeting KPIs and performance targets.
-
Processing policies received through the post, over the phone or direct from Introducers.
-
Assisting with printing policy documents.
-
Other general office duties.
The Ideal Candidate
-
Driven and hardworking
-
Able to organise and maintain a high workload
-
Committed to providing high quality customer service
-
Professional and personable
-
Strong attention to detail
-
Calm and able to work under pressure
-
Excellent communication skills, both verbal and written
-
Able to work both independently and as part of a team
-
Literacy, numeracy and IT competency
Benefits
-
Competitive salary & performance bonus scheme
-
28 days holiday entitlement, including bank holidays
-
Corporate eyecare scheme
-
Salary Extras discounts & savings
-
Childcare Voucher Scheme
-
Free on-site car park
Contact Us
Telephone 01476 591104
Website www.markbatesltd.com
Email vacancies@markbatesltd.com
Apply Now
This advert is now closed due to a high response. Thank you for your interest.
Job Summary
Sales Advisor | Mark Bates Ltd
- Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN
- Full time: 37.5 hours per week, Monday to Friday, 9am – 5:30pm
- Basic salary + commission; OTE £19,000 - £23,000 following 6 month probationary period
About Us
Mark Bates Ltd (MBL) is a family-run, award-winning provider of specialist insurance and warranty products for the over 50s and those with a disability. We are dedicated to providing high quality products and pride ourselves on delivering excellent customer service.
Responsibilities and Duties
- Handle all incoming enquiries, in a professional, personable and timely manner;
- Establish the nature of the call and identify the appropriate action required;
- Use problems-solving skills and logic to identify solutions that meet customers needs;
- Accurately record all pertinent information;
- Provide exceptional customer service;
- Use custom-built CRMs;
- Ensure Data Protection requirements are satisfied at all times;
- Liaise with other departments to ensure effective and efficient customer service;
- Develop and maintain excellent working relationships with colleagues throughout the organisation;
- Make outbound calls to existing Mark Bates Ltd customers;
- Advising new and existing customers on the Premier Care range of products; and
- Generating sales
- Meet KPIs and sales/performance targets
Qualifications and Skills
You will:
- be driven and hardworking;
- be able to organise and maintain a high workload;
- be committed to providing high quality customer service;
- be professional and personable;
- have strong attention to detail;
- remain calm and be able to work under pressure;
- have excellent communication, both verbal and written, skills;
- be able to work both independently and as part of a team;
- display literacy, numeracy and IT competency;
- be able to empathise and calmly and confidently handle difficult situations.
- Although previous experience within a customer service role is desirable, it is not essential as comprehensive training will be provided.
Benefits
- Competitive starting salary & commission structure
- Performance-related bonus scheme
- Annual salary reviews
- 28 days holiday entitlement per annum, including bank holidays
- Workplace Pension (Auto Enrolment)
- Childcare Voucher Scheme
- Salary Extras discounts & savings
- Eyecare scheme
- Free on-site car park