Always on the hunt for new talent.

As a fast growing specialist insurance provider for the disabled and over 50s we require a range of different skills. If you feel your skills could benefit our business please email a covering letter and your C.V. to

Current Vacancies

Claims Handler | Mark Bates Ltd | Grantham, Lincolnshire

 Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN

 Full time: 37.5 hours per week, Monday to Friday, 9am – 5:30pm

 Competitive starting salary, to be reviewed after successful completion of probationary period


Mark Bates Ltd

Mark Bates Ltd (MBL) is a family-run, award-winning provider of specialist insurance and warranty products for the over 50s and those with a disability. We are dedicated to providing high quality products and pride ourselves on delivering excellent customer service.


The Claims Department

The Claims department is a core element of our thriving organisation and its 5 team members are responsible for processing a large number of claims across a wide range of policies. Comprehensive training will be given in handling insurance and warranty claims and in ensuring an effective and efficient resolution for all parties concerned.


The Role

You will be responsible for handling a variety of claims tasks, including:

· advising customers on making a claim and the processes involved;

· processing, investigating and reviewing claims against a wide portfolio of policies;

· corresponding via telephone, email and letter with our customers, engineers, suppliers and third parties;

· creating and maintaining accurate records;

· liaising with other members of the Claims team and with colleagues throughout the company;

· authorising or declining claims accordingly, considering the cover the policy provides and the individual circumstances of the claim;

· issuing settlements for valid claims; and

· working to KPIs and performance targets.

You must ensure consistent, effective and efficient resolutions for claimants and provide excellent customer service at all times.


The Ideal Candidate

You will:

· be driven and hardworking;

· be able to organise and maintain a high workload;

· be committed to providing high quality customer service;

· be professional and personable;

· have strong attention to detail;

· remain calm and be able to work under pressure;

· have excellent communication, both verbal and written, skills;

· be able to work both independently and as part of a team;

· display literacy, numeracy and IT competency;

· be able to empathise and calmly and confidently handle difficult situations.

Although previous experience within an insurance claims handling role is desirable, it is not essential as comprehensive training will be provided.



· Performance-related bonus scheme

· Annual salary reviews

· 28 days holiday entitlement per annum, including bank holidays

· Workplace Pension (Auto Enrolment)

· Childcare Voucher Scheme

· Salary Extras discounts & savings

· Eyecare scheme

· Free on-site car park

To apply by email please send a covering letter and C.V. to

Telesales Advisor

Job type: Full-Time

Dept: Telesales

Salary: Basic + Commission (OTE £19,000 - £23,000 after probationary period)

We are looking to appoint a number of enthusiastic Telesales Advisors to our growing customer service team.

Key Responsibilities:

Making outbound calls to existing Mark Bates Ltd customers

Answering inbound calls to the business

Advising new and existing customers on the Premier Care range of products

Working to daily & monthly sales targets

Promoting new schemes and product lines

Generating sales

Maintaining excellent customer relationships

Please note - there is no cold calling involved in this position. All outgoing calls are made to existing Mark Bates Ltd customers.

Desired Skills & Attributes

Driven & Hardworking

Excellent communication skills

Excellent telephone manner

Ability to sell products over the telephone

Strong organisational skills

Ability to maintain a high workload

Previous retail/telesales experience would be advantageous but is not essential


To apply by email please send a covering letter and C.V. to