Always on the hunt for new talent.


As a fast growing specialist insurance provider for the disabled and over 50s we require a range of different skills. If you feel your skills could benefit our business please email a covering letter and your C.V. to
vacancies@markbatesltd.com

Current Vacancies

IT Technician 
Mark Bates Ltd - Grantham

IT TECHNICIAN

JOB PURPOSE

Mark Bates Ltd are a growing nationwide insurance provider that has been established for over 20 years. We are currently seeking a first line IT Technician to provide support internally to all departments and perform regular minor data maintenance tasks. Duties will primarily include receiving first line telephone support calls, emails and support tickets, diagnosing problems, testing software changes deploying updates and escalating support requests when required whilst communicating effectively with the internal departments at each point.

The IT department within Mark Bates Ltd provides software development, web development, web design and system infrastructure maintenance and administration to the whole company. This role is ideal for junior candidates that have some experience and knowledge of how computers and networks work and want pursue a career in IT. He or she will need to be a friendly, approachable and self-motivated individual that can work well within a team.

MAIN DUTIES AND RESPONSIBILITIES

  • Provide first line customer technical support, mainly by telephone and support helpdesk.
  • Perform regular data maintenance tasks as required.
  • Coordinate and prioritise helpdesk jobs. Complete allocated jobs within specified pre-agreed target times. Ensure escalations are made where necessary.
  • Report on helpdesk overdue jobs/problems to line manager on daily/weekly/monthly basis.
  • Testing and deployment of software to internal departments.
  • Adhere to the company’s policies and procedures in relation to confidentiality of client data and the Data Protection Act.
  • Any other duties that may reasonably be required from time to time be required.

DESIRABLES

  • 1+ Years working in an I.T support environment*
  • Ability to troubleshoot general computing and telecoms issues* *
  • Experience in windows server (Active Directory, Group Policy, DHCP, DNS, etc.)* *
  • An understanding of databases (MS SQL server, MYSQL, etc.)*

Job Type: Full-time

Required experience:

  • Information Technology: 1 year

 

To apply email a covering letter and C.V. to vacancies@markbatesltd.com