Here you will find our current vacancies.
As a fast growing specialist insurance provider for the disabled and over 50s we require a range of different skills. If you feel your skills could benefit our business please email a covering letter and your C.V. to vacancies@markbatesltd.com. Please note that applications submitted without a CV will be disregarded
Sorry their are currently no vacancies.
Customer Sales Advisor | Mark Bates Ltd | Grantham, Lincolnshire • Full time: 37.5 hours per week, Monday to Friday, 9am – 5:30pm • Based at Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN • Basic salary + commission; OTE £19,000 - £25,000+ p/a following probationary period.
About Us Mark Bates Ltd (MBL) is a family-run, award-winning provider of specialist insurance and warranty products. We are dedicated to providing high quality products and pride ourselves on delivering excellent customer service.
The Role • Handle all incoming enquiries, in a professional, personable and timely manner; • Establish the nature of the call and identify the appropriate action required; • Use problem-solving skills and logic to identify solutions that meet our customers needs; • Make outbound calls to existing Mark Bates Ltd customers (no cold-calling involved) • Advise new and existing customers on our range of products; • Generate new and renewal sales; • Meet sales and performance targets and KPIs; • Accurately record all pertinent information; • Provide exceptional customer service; • Use custom-built CRMs; • Ensure Data Protection requirements are satisfied at all times; • Liaise with other departments to ensure effective and efficient customer service; • Develop and maintain excellent working relationships with colleagues throughout the organisation.
The Ideal Candidate • Driven and hardworking; • Able to organise and maintain a high workload; • Committed to providing high quality customer service; • Professional and personable; • Strong attention to detail; • Calm and able to work under pressure; • Excellent communication skills, both verbal and written; • Able to work independently and as part of a team; • Literacy, numeracy and IT competency; • Confidently handle difficult situations; • Self-motivated.
Although previous experience is desirable, it is not essential as comprehensive training will be provided.
Benefits • Competitive basic salary & commission structure; • Performance bonus; • 28 days annual leave, inclusive of Bank & Public Holidays, increasing with length of service; • Occupational Sick Pay after qualifying length of service; • Corporate eyecare scheme; • Shopping & leisure discounts & savings; • Free on-site car park.
Apply Now
If you think you are ideal for this role, please submit your CV and covering letter to vacancies@markbatesltd.com by Friday 23rd April 2021.
Administrator | Mark Bates Ltd | Grantham, Lincolnshire • Full time: 37.5 hours per week, Monday to Friday, 9am – 5:30pm • Based at Premier House, Londonthorpe Road, Grantham, Lincolnshire, NG31 9SN • £17,374.50 starting salary, to be reviewed after successful completion of probationary period
The Role • Handling all incoming enquiries in a professional and timely manner, establishing the nature of the call and identifying the appropriate action required; • Creating and maintaining accurate records using custom-built CRMs; • Making outbound calls to existing Mark Bates Ltd clients; • Generating and processing renewals of existing policies; • Developing and maintaining excellent working relationships with Introducers, charities and support organisations; • Developing and maintaining excellent working relationships with colleagues throughout the company; • Meeting performance targets and KPIs; • Processing policies receiving through the post, over the phone, online or direct from Introducers; • Providing exceptional customer service; • Dealing with invoices on a daily basis; • Ensure Data Protection requirements are satisfied at all times; • Liaise with other departments to ensure effective and efficient customer service.
If you think you are ideal for this role, please submit your CV and covering letter to vacancies@markbatesltd.com by Friday 30th April 2021.