Is this the policy for me?
If you're a self-employed carer, then this policy is for you. It is highly recommended to have public liability insurance to carry out your duties. Our personal care assistant insurance not only provides you with the public liability you need, it can offer you so much more.
Why Choose Mark Bates Ltd?
Dedicated Claims Team
We pride ourselves on our customer service. If you are claiming you will speak directly to our claims handlers, rather than a call centre.
Online Customer Account
Buy and manage online, access your policy information wherever and whenever using your customer portal.
Have a quick question but are unable to speak over the phone? Jump on our live chat and speak to someone in our office instantly.
What Our Customers Are Saying
Very good efficient service made quick and easy.....stress free!
Ms Christine Solly
Found it easy and straight forward
Mr Noel Murphy
Mr Anthony Evans
The staff are very helpful in dealing with queries and good at reminding in advance when i ...
Mr Ronak Patel
easy to navigate website, everything set out clearly, good product options
Staff very friendly and helpful.Dealt with claim efficiently and quickly .
Am happy about the service l have received from you thank you very much l have no doubt to ...
Had problem with my mobility scooter, it was picked up and a replacement left, mobility s ...
Really pleased with the insurance for my mother's mobility scooter. It covers everything w ...
I now have 3 mobility scooters. A Dream new Sport Rider. Gets a lot of "attention." Inv ...
Mr David Dunningd
yes the process is smooth, but they offer an PA insurance for 2 million which my membershi ...
Excellent company, used them last year and have just renewed with them again for public li ...
Is the second time now I’ve had to use bates for repairs and had no problems whatsoever ...
I am very happy with the services they offered me they are Very polite very professional v ...
very fast to get the insurance emailed this is the 2nd one we have taken out with mark bat ...
ken baxter (fishj123456)
What an easy insurance product to buy..Everything is clearly laid out, documents no more t ...
Recommended by a friend, simple to set up.
Mr A Brunton
Very easy experience
Web site easy to use and getting a quote was so simple. Once payment was made the policy n ...
Couldn’t fault anything
Frequently Asked Questions
This activity will be included, provided that it only forms a minor part of the activities you carry out and they are the children of the service user or the children the service user is responsible for.
This is covered up to a limit of £5,000,000 other than in respect of; brittle or fragile items which are subject to a limit of £1000. The policy also includes the cost of repairs, up to £100, should it be necessary to force entry to the premises due to a medical emergency.
If this is in connection with your occupation you should check with your car insurer to see if you are adequately covered. You may need to extend it for business use, which may result in an additional charge. This policy will not cover you for incidents involving your car.
This activity will be included, if it only forms a minor part of the activities you carry out for the service user.
We include all these activities within the definition of a personal care assistants insured activities.
If the incident is covered by the policy the insurer will deal with the matter on your behalf corresponding with third parties, their lawyers and the court.
The policy has legal expenses cover which includes advice, and costs up to a limit of £25,000.
The policy includes a free legal and tax advice helpline to assist you in such matters.