Is this the policy for me?
If you're a self-employed carer, then this policy is for you. It is highly recommended to have public liability insurance to carry out your duties. Our personal care assistant insurance not only provides you with the public liability you need, it can offer you so much more.
Why Choose Mark Bates Ltd?
Dedicated Claims Team
We pride ourselves on our customer service. If you are claiming you will speak directly to our claims handlers, rather than a call centre.
Online Customer Account
Buy and manage online, access your policy information wherever and whenever using your customer portal.
Have a quick question but are unable to speak over the phone? Jump on our live chat and speak to someone in our office instantly.
What Our Customers Are Saying
Mrs Susan Sydenham
Quick and easy to purchase. Proof in the pudding will be if I need to ever claim.
Friendly and professional service.
I was given the name of Mark Bates from the supplier of my mobility scooter and I found th ...
First class service every year.
Mr Craig Harris
Not bad service.
Miss Carla Norman
So easy and straight forward to set up with the added bonus of a great price
Mrs Emily Crozier
Very quick and professional
It was all made very easy for me to claim for my damaged scooter. Mark Bates dealt directl ...
Great service and hopefully the scooter will go well, not had chance to try it yet.
JACQUELINE and thanks for your order
I have just purchased a new mobility scooter so I will need insurance cover I the lady in ...
Mr Peter Hood
Brilliant customer service easy to arrange online
Mr Samuel Walker
So quick and easy ,everything was so clear , no insurance jargon and the cover is perfect
Very competitive price
Mr A R
Great service. Very quick and efficient to set up.
Very pleasant Engineer came out to care for my problem Thank you Allan Motyon
I had a problem with a mobility scooter, and contacted Mark Bates who told us to contact t ...
I needed help with a part stolen from my wheelchair while waiting in the hairdressers, and ...
Very easy and quick , perfect for people like myself who are no good with computers .
Mrs Carole Dent
Quick and efficient . Good price.
Mrs Jean Padbury
Frequently Asked Questions
This activity will be included, provided that it only forms a minor part of the activities you carry out and they are the children of the service user or the children the service user is responsible for.
This is covered up to a limit of £5,000,000 other than in respect of; brittle or fragile items which are subject to a limit of £1000. The policy also includes the cost of repairs, up to £100, should it be necessary to force entry to the premises due to a medical emergency.
If this is in connection with your occupation you should check with your car insurer to see if you are adequately covered. You may need to extend it for business use, which may result in an additional charge. This policy will not cover you for incidents involving your car.
This activity will be included, if it only forms a minor part of the activities you carry out for the service user.
We include all these activities within the definition of a personal care assistants insured activities.
If the incident is covered by the policy the insurer will deal with the matter on your behalf corresponding with third parties, their lawyers and the court.
The policy has legal expenses cover which includes advice, and costs up to a limit of £25,000.
The policy includes a free legal and tax advice helpline to assist you in such matters.