Is this the policy for me?
If you're a self-employed carer, then this policy is for you. It is highly recommended to have public liability insurance to carry out your duties. Our personal care assistant insurance not only provides you with the public liability you need, it can offer you so much more.
Why Choose Mark Bates Ltd?
Dedicated Claims Team
We pride ourselves on our customer service. If you are claiming you will speak directly to our claims handlers, rather than a call centre.
Online Customer Account
Buy and manage online, access your policy information wherever and whenever using your customer portal.
Have a quick question but are unable to speak over the phone? Jump on our live chat and speak to someone in our office instantly.
What Our Customers Are Saying
Very efficient, good communications. Very happy
Very helpful and quick responses to all and any queries; good product at the end of it.
Excellent service, young lady who dealt with my query was very helpful. Thank you
mrs m sykes
Effecient service.Helpful, friendly staff.
Mrs Lesley Christofides
Very quick and efficient service, claim for Personal Assistant Redundancy processed and ac ...
This review is about my experience in getting insurance cover. That was done very efficien ...
Recamend hassle free
Mrs Susan Glasspool
The lady was very patient in helping us to fill in the information for the insurance
Mrs Beryl Ingram
Very helpful during a traumatic time. Claim forms received quite quickly and permission f ...
Very easy to insure my mobility scooter with Mark Bates Ltd., and also gave peace of mind ...
Mrs Elaine Answer
When I phoned to ask about insurance, the staff were helpful and explained the options. To ...
Stephen J Bridgett
A very pleasant man who was very helpful and explained all the equipment on the scooter.
Had an accident claim delt with straight away fast professional service . No stress at a ...
Nice to have peace of mind over my Mobility Scooter!
as we are 75 plus pensioners my husband and I found the experience of booking on line stra ...
Mrs Janet Shipman
very good comfortable easy to shop not rushed
Mrs June Brandham
Excellent customer service, speedy, friendly and efficient. Provided professional and help ...
Quick, comprehensive, reasonably priced and the option for instalments appreciated as just ...
Mrs Elizabeth Tyas-peterson
The only downside was the fact that you didn't have the name of my scooter in your listing ...
Very happy with the quick service and the advisor said to apply online because there was a ...
Frequently Asked Questions
This activity will be included, provided that it only forms a minor part of the activities you carry out and they are the children of the service user or the children the service user is responsible for.
This is covered up to a limit of £5,000,000 other than in respect of; brittle or fragile items which are subject to a limit of £1000. The policy also includes the cost of repairs, up to £100, should it be necessary to force entry to the premises due to a medical emergency.
If this is in connection with your occupation you should check with your car insurer to see if you are adequately covered. You may need to extend it for business use, which may result in an additional charge. This policy will not cover you for incidents involving your car.
This activity will be included, if it only forms a minor part of the activities you carry out for the service user.
We include all these activities within the definition of a personal care assistants insured activities.
If the incident is covered by the policy the insurer will deal with the matter on your behalf corresponding with third parties, their lawyers and the court.
The policy has legal expenses cover which includes advice, and costs up to a limit of £25,000.
The policy includes a free legal and tax advice helpline to assist you in such matters.