Is this the policy for me?
If you're a self-employed carer, then this policy is for you. It is highly recommended to have public liability insurance to carry out your duties. Our personal care assistant insurance not only provides you with the public liability you need, it can offer you so much more.
Why Choose Mark Bates Ltd?
Dedicated Claims Team
We pride ourselves on our customer service. If you are claiming you will speak directly to our claims handlers, rather than a call centre.
Online Customer Account
Buy and manage online, access your policy information wherever and whenever using your customer portal.
Have a quick question but are unable to speak over the phone? Jump on our live chat and speak to someone in our office instantly.
What Our Customers Are Saying
Very happy with the quick service and the advisor said to apply online because there was a ...
Mrs Rene Rayner
Good website very easy to arrange cover
Incredibly quick response - thankyou
It was quick, easy, and straightforward.
Mrs Susan Gibbons
Excellent communication and good priced insurance.
Efficient and prompt resolution to my claim
Very simple and straightforward to purchase and set up. I searched with many insurers to f ...
Not had any need to claim so cannot give a review on that side, but happy with the cost .
very good service I have all ready RECOMMEND you to two of my freands
Fast no hastle quotes, easy to understand and obtain instant mobility scooter cover- whic ...
Mrs M, Quinn
Professional service. Customer service is clearly important to Mark Bates.Nothing was too ...
Amazing service for my Dads mobility scooter that had to be repaired he was told a date f ...
They ensured that the repair to my wife's mobility scooter went through smoothly and witho ...
I contacted Mark Bates Ltd and was given very good information from a friendly member of t ...
They send me a reminder to renew. Very good value.
Miss S Y Hendry
Easy to do business with online, took all of three mins.
Excellent service... highly recommend
Very simple on line application form
Mr Mike Cook
Frequently Asked Questions
This activity will be included, provided that it only forms a minor part of the activities you carry out and they are the children of the service user or the children the service user is responsible for.
This is covered up to a limit of £5,000,000 other than in respect of; brittle or fragile items which are subject to a limit of £1000. The policy also includes the cost of repairs, up to £100, should it be necessary to force entry to the premises due to a medical emergency.
If this is in connection with your occupation you should check with your car insurer to see if you are adequately covered. You may need to extend it for business use, which may result in an additional charge. This policy will not cover you for incidents involving your car.
This activity will be included, if it only forms a minor part of the activities you carry out for the service user.
We include all these activities within the definition of a personal care assistants insured activities.
If the incident is covered by the policy the insurer will deal with the matter on your behalf corresponding with third parties, their lawyers and the court.
The policy has legal expenses cover which includes advice, and costs up to a limit of £25,000.
The policy includes a free legal and tax advice helpline to assist you in such matters.