Buy online & get some help for Santa's list!
Win a £50 M&S Giftcard
Three lucky winners to be drawn!
Is this the policy for me?
If you're a self-employed carer, then this policy is for you. It is highly recommended to have public liability insurance to carry out your duties. Our personal care assistant insurance not only provides you with the public liability you need, it can offer you so much more.
Why Choose Mark Bates Ltd?
Dedicated Claims Team
We pride ourselves on our customer service. If you are claiming you will speak directly to our claims handlers, rather than a call centre.
Online Customer Account
Buy and manage online, access your policy information wherever and whenever using your customer portal.
Have a quick question but are unable to speak over the phone? Jump on our live chat and speak to someone in our office instantly.
What Our Customers Are Saying
very quick and easy to do online. Great value for money!
Mrs Carol Stuart
Quick website .... no stupid questions ....fast and efficient ... I hope I never need to c ...
Dealt with my claim quickly and efficiently.
Very courteous staff. Prompt, hassle free settlement of claim. Thank you
Phoned them sorted out within days very good service
Caring company,who have treat you as a human not a policy number. Thank you.
Unlike many companies taking out insurance here took a minute, so simple and easy for anyo ...
Excellent i would highly recommend every aspect of the service i received.
It was easy to fill at,and payment method was quick the cost was cheap and what you get in ...
Miss Carla Norman
Great Service. First time I've worked in personal care. Recently taken early retirement ...
Ms Susan Middleton
Recommended to me by someone who works for the local council. Easy to set up an affordable ...
It was easy to deal with Mark Bates in repairing my Scooter following an accident which da ...
Mr David Barton
It took me just 10minutes to be insured,I highly recommend 😉😉😉
Mrs Florentina Buda
My claim was dealt with quickly and easily. The customer service was polite, knowledgeable ...
Good policy at a fair price. I had to make a claim after an accident and the staff were he ...
Broke my brand new chairs controls and Mark Bates sent an engineer the very next day and w ...
veryhelpfull under standing and very polite, you could not chage any thik as you are just ...
Mrs Iris Grahame
Very fast and easy
Excellent, easy website to use and would recommend to others
Well designed website
Mr Andrew Mcpeake
Frequently Asked Questions
This activity will be included, provided that it only forms a minor part of the activities you carry out and they are the children of the service user or the children the service user is responsible for.
This is covered up to a limit of £5,000,000 other than in respect of; brittle or fragile items which are subject to a limit of £1000. The policy also includes the cost of repairs, up to £100, should it be necessary to force entry to the premises due to a medical emergency.
If this is in connection with your occupation you should check with your car insurer to see if you are adequately covered. You may need to extend it for business use, which may result in an additional charge. This policy will not cover you for incidents involving your car.
This activity will be included, if it only forms a minor part of the activities you carry out for the service user.
We include all these activities within the definition of a personal care assistants insured activities.
If the incident is covered by the policy the insurer will deal with the matter on your behalf corresponding with third parties, their lawyers and the court.
The policy has legal expenses cover which includes advice, and costs up to a limit of £25,000.
The policy includes a free legal and tax advice helpline to assist you in such matters.