Mobility Scooter Insurance

Mobility Scooter Insurance

Designed to give you peace of mind and keep you mobile.

Complete Protection


Even the most careful of drivers can fall victim to circumstances out of their control. Our mobility scooter insurance policy is specifically designed to give you peace of mind and keep you mobile.

  • 24/7 National Accident Recovery

    Our specialist team are available 24 hours a day on a free phone number. One call will get both you and your equipment home if you are ever stranded.

  • Puncture Repair

    Puncture repair is now available on our plus insurance cover.

  • No Excess

    We don't require any contribution to a claim where other insurance policies might.

  • Accidental Damage

    Including damage by fire, storm and flood.

  • 3 Months Free for New Customers

    If you are a brand new customer and your product is valued under £5,000 you get 3 months insurance completely free.

    (This offer is not available for Cabin Car products)

  • Public Liability (up to £5,000,000)

    Covering claims against you if you have accidently damaged someone or their property.

  • Theft & Vandalism

    Your vehicle will be repaired quickly or replaced.

  • 90 Day Worldwide Cover (including in-flight transactions)

    Feel safe abroad with cover for your equipment while you are away on holiday.

Or Call

01476 512190

Why choose our Mobility Scooter Insurance?

We believe in putting you first 

Manage Online

Go paperless, download your schedule or buy and renew online.

UK Claims Team

If you need to make a claim you will talk to us not a third party.

Live Chat

Have a quick question but are unable to speak on the phone? Jump on our live chat .

Access Rewards

Get exclusive access to a range rewards as a thank you for being with us.

5 Star Rated

Our customers rate us 5 stars. see all our reviews at

No Admin Fees

Unlike other insurers we wont charge you for small changes to your policy.

Ready to insure your mobility scooter?

It's simpler than you think. An online quote only takes minutes.

What our customers say

Enjoy more with rewards

As a thank you for being a Mark Bates Ltd customer, you also get exclusive access to rewards. Take your pick from exciting offers and giveaways from us and other brands you love.

Your Quote

For your quote you will need the following information to hand:

  • Age of your mobility scooter.

  • Manufacturer of your mobility scooter.

  • Purchase price.

  • Place of purchase.


Below you can find useful downloads.

  Standard & Plus IPID

Please note there are certain products that we do not cover. It is important to remember cover will not start until you receive your email confirmation.

Help and Support

We are here to offer you all the help you need with your static caravan


Good maintenance is essential in preventing you having to make a claim. This guide provides all the checks and prevention measures needed.


Buying Guide

Buying a mobility scooter comes with many questions such as buying brand new or not. This guide provides information on what to consider when buying a static caravan.



The law on mobility scooters can be confusing. This guide provides you with all the information on mobility scooter  law and possible legislation in the future.


Frequently Asked Questions

No.  Free insurance means exactly that, it’s completely free!

Please note, however, if you have already had 3-months free insurance on your product you will no longer qualify as this offer is only available once.

You can either ring our 24/7 national breakdown recovery number or we will reimburse your taxi fare home (terms and conditions apply).

Provided you store your equipment as advised in our policy wording, our geographical coverage includes anywhere in the UK as well as 90-days worldwide cover (terms and conditions apply).

Our Mobility Scooter Plus cover comes with all the benefits of our standard cover and the following additional benefits:

  • Puncture Repair – covers the cost of repairing a puncture to any tyre fixed to the mobility scooter.
  • Any Driver – covers any person driving your equipment with your permission.
  • Alternative Mobility Vehicle - If you have an accident whilst using your mobility vehicle and at the same time suffer injury which renders the mobility vehicle unsuitable, we will pay the cost of a suitable replacement.
  • Legal Expenses - To recover damages from a negligent third party if you are injured or your mobility equipment is damaged.

No, unlike other insurance companies we believe in an ‘all in one’ encompassing policy and want you to be fully covered in the event of a claim.

Yes, there is a £5 administration charge which is spread over your monthly instalments.

To make a claim call our claims helpline on 01476 514471 or email us at and we will take care of the rest. We fully appreciate that it is essential to resolve a claim efficiently and effectively.

Unfortunately, there will be no cover if your product is left unattended for more than an hour, unless secured to an immovable object by a padlock and chain. Also, no cover applies if your scooter / powerchair is left for more than 12 hours or overnight, unless kept in a locked building or room within the confines of your private dwelling or a room where you are temporarily residing. Additionally, we will not cover any theft if the starter key has not been removed from the mobility product.


Unfortunately we do not cover your product for sporting activities.


If your scooter is enclosed with doors and a fixed hard outer shell or body, then you will need to take out our Prestige Insurance Policy, as it is classified as a cabin car (subject to terms and conditions). These products do not qualify for 3MF or 15 for 12 policies.

Yes – if you have made a claim in the past, you will need to pay a £500 excess. If you have not made a claim, the excess is £250 per claim.

Other Products

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