Good service
For complete peace of mind, combine this with our Powerchair Warranty to make sure you’re covered for mechanical and electrical breakdown.
Covering claims against you if you have accidentally injured someone or damaged their property.
24/7 breakdown recovery is included as standard, to get you and your equipment home safely.
Repairs after an accident, theft or vandalism, so you're back up and running quickly.
See more of the world with ease, because you can take your own equipment with you while you travel.
Hire equipment to keep you independent during repairs.
Upgrade to our Plus policy to be covered for punctures to your tyres.
Need to manage your policy, add a new one or make changes?
Use our customer portal.
Independent reviews collected by Trustpilot.
Good service
Efficiently done.
So easy to use and buy.
Staff always helpful. Prices reasonable. I can speak to a human being.
I've had a few repairs done and serviced as well. The engineers have carried on with their job done a brilliant job like I never needed to worry or be anxious about. Just great
Whenever I need help and support, Mark Bates are always there for me.
The politeness and the friendly way he explained the workins of the mobility scooter, of the delivery driver, Craig .
Never had a problem with this
They very good and quick.very helpful lady
I had done my research about the type of cover I needed. It was a quick process to join, made easy by it being online. Im covered for the next year. Good concept and product
Easy controls.
The lady I spoke to was efficient towards me. I needed a question answered and she got a message for the legal team to call me back within the hour.
Very easy to contact and quick to respond.
The service engineer was very helpful and polite and did his job with c
The lady iI spoke to was very pleasant and helpful.
Very efficient and polite straight forward communication about my insurance policy and terms
Speaking to Mark Bates agent was a real pleasure. Her diction was excellent and she knew her subject.
Very helpfull
Always polite and helpful and reasonably priced
I pay my yearly fee and I am happy they are at hand . Not had any reason so far as to make a claim
No. The free month costs nothing and you're under no obligation to continue. The offer is available once per piece of equipment.
You can either ring our 24/7 national breakdown recovery number or we will reimburse your taxi fare home (terms and conditions apply).
Our Insurance Plus cover comes with all the benefits of our standard cover and the following additional benefits:
Full Breakdown Recovery - Your cover extends to recovery if you get a puncture or your battery fails.
Puncture Repair - covers the cost of repairing a puncture to any tyre fixed to your mobility equipment.
Any Driver - covers any person driving your equipment with your permission.
Legal Expenses - To recover damages from a negligent third party if you are injured or your mobility equipment is damaged.
No. Each policy comes with its benefits built in, so there are no add-ons to choose and pay for separately.
Yes. Paying monthly by Direct Debit adds a £10 admin charge, spread across your instalments.
The easiest way to start a claim is to download Insura App so you can be kept up to date on your claims journey.
You can also call our UK based claims team on 01476 514471 or email claims@markbatesltd.com, and we'll take it from there.