Good service
Specifically designed to provide individuals that employ people in their home with financial protection should they have to continue to pay an employee that is unable to attend work due to an accident or sickness.
Need to manage your policy, add a new one or make changes?
Use our customer portal.
Independent reviews collected by Trustpilot.
Good service
Efficiently done.
So easy to use and buy.
Staff always helpful. Prices reasonable. I can speak to a human being.
I've had a few repairs done and serviced as well. The engineers have carried on with their job done a brilliant job like I never needed to worry or be anxious about. Just great
Whenever I need help and support, Mark Bates are always there for me.
The politeness and the friendly way he explained the workins of the mobility scooter, of the delivery driver, Craig .
Never had a problem with this
They very good and quick.very helpful lady
I had done my research about the type of cover I needed. It was a quick process to join, made easy by it being online. Im covered for the next year. Good concept and product
Easy controls.
The lady I spoke to was efficient towards me. I needed a question answered and she got a message for the legal team to call me back within the hour.
Very easy to contact and quick to respond.
The service engineer was very helpful and polite and did his job with c
The lady iI spoke to was very pleasant and helpful.
Very efficient and polite straight forward communication about my insurance policy and terms
Speaking to Mark Bates agent was a real pleasure. Her diction was excellent and she knew her subject.
Very helpfull
Always polite and helpful and reasonably priced
I pay my yearly fee and I am happy they are at hand . Not had any reason so far as to make a claim
12 months – you will receive an email from us prior to the expiry of cover offering renewal for a further 12 month period.
Yes – you will be responsible for payment during the first 14 days of absence. There are variable excess periods available up to 56 days for a reduced premium.
You can buy online if you employ five people or fewer. If you employ more, call or email us to apply.
The insurer’s acceptance of this insurance at the premium quoted is based upon the number of employees you have declared on your application. This number is stated in the schedule issued to you and you must advise us if this number changes. If you do not do so you may prejudice your ability to make a claim under the policy.
All monies are paid directly to the bank account that you specify.
The easiest way to start a claim is to download Insura App so you can be kept up to date on your claims journey.
You can also call our UK based claims team on 01476 514471 or email claims@markbatesltd.com, and we'll take it from there.