Carers, now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.822,999 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just ÂŁ8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

I pay my yearly fee and I am happy they are at hand . Not had any reason so far as to make a claim

PPhillip Strickland kirby
Oct 27, 2026

He let us take our time

LLydia Johnson
Oct 27, 2026

The policy covered my needs and has given me peace of mind at a competitive price. Setting up was straightforward and easy.

MMr Kemp
Oct 27, 2026

Service price

MMrs Mary Carragher
Oct 27, 2026

Excellent service. Made welcome while we waited. Very happy with the whole experience. Great 👍.

JJanet Rogers
Oct 27, 2026

Have been with Mark Bates for 5 Yesrs. Would defiinatly recommend

SSusan Rowe
Oct 27, 2026

Very helpful and efficient staff. One phone call and everything was organised, no hoops to jump through. Would definitely recommend this company.

DDavid Smith
Oct 27, 2026

very helpfull and caring

PPaul Smith
Oct 27, 2026

Sam was very informative and helpful.

JJeanette Jones
Oct 27, 2026

Always able to speak to someone who is helpful, respecful. No long wait on the phone

ccustomer
Oct 27, 2026

Renewal of policy online was so simple, 5/10 minutes and all so easy and finished

JJames Hynd
Oct 27, 2026

Helpful, above and beyond. Having health issues Lawrence put my needs first. Very patient and thoughtful

MMrs C Ivin
Oct 27, 2026

The company handled my renewal quickly, efficiently and professionally. A great company to do business with.

MMr and Mrs K Rutherford
Oct 26, 2026

Mark Bates OK!

JJohn Pugh
Oct 26, 2026

Helpful, peace of mind

HHollie
Oct 26, 2026

There were one or two minor problems but I think they were my fault rather than the webste's.

JJohn S Hill
Oct 26, 2026

They are always helpful on the phone the price reasonable the compay is doing great

MMs Gloria Geddes
Oct 26, 2026

The formalities and emails being kept upto date with details and a good price knowing our equipment is fully covered in any event.

SSharon Blackwell
Oct 26, 2026

Value for money and good communication.

PPeter Rangecroft
Oct 26, 2026

Good communication, good cover, good premium.

AA Highlander
Oct 26, 2026