Carers, now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.823,021 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

Good service

BB Muntendam
Oct 28, 2026

Efficiently done.

MMr Bob Schopp
Oct 28, 2026

So easy to use and buy.

AAnn Cairns
Oct 28, 2026

Staff always helpful. Prices reasonable. I can speak to a human being.

SSarah
Oct 28, 2026

I've had a few repairs done and serviced as well. The engineers have carried on with their job done a brilliant job like I never needed to worry or be anxious about. Just great

JJanine Spencer
Oct 28, 2026

Whenever I need help and support, Mark Bates are always there for me.

JJacqueline Huband
Oct 28, 2026

The politeness and the friendly way he explained the workins of the mobility scooter, of the delivery driver, Craig .

AAndy Osborne
Oct 28, 2026

Never had a problem with this

DDiane Elizabeth Cunningham
Oct 28, 2026

They very good and quick.very helpful lady

JJane
Oct 28, 2026

I had done my research about the type of cover I needed. It was a quick process to join, made easy by it being online. Im covered for the next year. Good concept and product

WWendy Jones
Oct 28, 2026

Easy controls.

NNigel
Oct 28, 2026

The lady I spoke to was efficient towards me. I needed a question answered and she got a message for the legal team to call me back within the hour.

MMoira
Oct 28, 2026

Very easy to contact and quick to respond.

MMs Laura Jones
Oct 27, 2026

The service engineer was very helpful and polite and did his job with c

MMargaret Rollo
Oct 27, 2026

The lady iI spoke to was very pleasant and helpful.

JJanet Hodgson
Oct 27, 2026

Very efficient and polite straight forward communication about my insurance policy and terms

CCathy Millett
Oct 27, 2026

Speaking to Mark Bates agent was a real pleasure. Her diction was excellent and she knew her subject.

JJohn
Oct 27, 2026

Very helpfull

MMS LINDA J GALE
Oct 27, 2026

Always polite and helpful and reasonably priced

MMARGARET
Oct 27, 2026

I pay my yearly fee and I am happy they are at hand . Not had any reason so far as to make a claim

PPhillip Strickland kirby
Oct 27, 2026