Carers, now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.823,270 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

Always a very professional experience

PPauline
Nov 11, 2026

very satisfied

MMr A Anderson
Nov 11, 2026

Very helpful

AAnne Robinson
Nov 11, 2026

Well never ever had a problem with them. They act on a problem if they are any help or need anything sorted.

CCLARE DOUGLAS
Nov 11, 2026

Very helpful nice to speak to.

JJames Hawkes
Nov 11, 2026

Because they are very helpful

AAnthony
Nov 10, 2026

The lady I spoke to on the phone was polite, knowledgeable and efferent. My new policy was put into place within minutes,

JJane Blakey
Nov 10, 2026

Easy to take out employer’s liability insurance, at a reasonable price.

SStephen Butterworth
Nov 10, 2026

Very quick and easy to take out policy

JJackie Sweeney
Nov 10, 2026

Thank you for a great experience and for making it easy and straightforward so that I can just sent a check and thank you again

CCaroline Carlisle
Nov 10, 2026

Really good service excellent customer communication and most of all great prices

AAlan Kennedy
Nov 10, 2026

Explained everything very thoroughly and all sorted over the phone Excellent Jan Roberts

MMrs Janet Roberts
Nov 10, 2026

most of alllistened when i asked for help in changing my policy thankyou to lady who did so

HHamish Dixon
Nov 10, 2026

quality service and helpfulness

MMrs V Taylor
Nov 10, 2026

Excellent service. Scooter needed repair. It had been driven into a kerb. I asked in ableworld what was the best way to get it repaired. As we had insurance, they phoned the insurer who called me that afternoon to arrange collection. They Mended the damage and returned the repaired scooter. No issues at all

RRuth
Nov 10, 2026

Very nice company to deal with friendly staff who can answer any questions you may have. Insured my mobility scooter with them at a very good rate and cover

MMark
Nov 10, 2026

Very efficient and friendly. Im already a customer anyway so still happy.

PPeter
Nov 10, 2026

The service of support is excellent and helpful

VVictoria Vincent
Nov 10, 2026

The experience in the shop was of great professional people helping us to the full many thanks

DDean Brimicombe
Nov 10, 2026

Have insured my mobility scooter with Mark Bates for some years now. The staff are always helpful and the premium not exorbitant.

AAileen Nock
Nov 10, 2026