Carers, now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.823,224 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

Mark Bates provides me with insurance for my and my wifes mobility scooters. They explain everything I need to know sometimes twice and they always really friendly and helpful. Their prices are reasonable and I been with them for over 6 years always a pleasure talking with them. Thank you all very much

MMr Geoff
Nov 9, 2026

simple easy no hard sell instant

DDavid Clarke
Nov 9, 2026

Simple to use

GGail Chadwick
Nov 9, 2026

Very easy to use on line service and to get to speak to someone in person very reasonable price for the service I require and quick response

MMr Christopher Johnson
Nov 9, 2026

The company was great, went through everything with me.

SSheena
Nov 9, 2026

Care co staff were very good and explained things to my elderly father clearly

Anonymous
Nov 9, 2026

I like this insurance company. They have the best service and good rates for us carers. I would recommend anyone to them.

jjnaba
Nov 8, 2026

Efficient and informative service staff very helpful. Can’t speak highly enough of the service and the staff.

MMr Godfrey Clark
Nov 8, 2026

The ease of renewing on line was a quick and simple to follow the instructions

MMiss Samantha Staples
Nov 8, 2026

Explained everything thoroughly, understood clearly.Really polite and listened to me.Thanks regards Carol.

CCarol Fairhurst
Nov 7, 2026

Efficient professional service.I can always discuss any issues over the phone.

AAngie
Nov 7, 2026

Very professional and helpful

ZZ R
Nov 7, 2026

Reasonable price, easy to deal with and polite staff

MMiss Sarah Warren
Nov 7, 2026

Quick and easy service, excellent price aswell.

SSimon Price
Nov 6, 2026

Just straightforward and easy.

MMr Trueman
Nov 6, 2026

Thank you for responding so quickly after our purchase of our wonderful disability scooter. Kind Regards Ken Priestman

kken priestman
Nov 6, 2026

I was very happy when I spoke on the phone to your agent on the phone. She took me through everything, making everything easy for me. The payment was done by phone . I was sent the paperwork on line within a few an hour. A very good service.

MMichael Renwick
Nov 6, 2026

Most friendly and helpful

MMrs Elizabeth Berry
Nov 6, 2026

Everything done and confirmation by e-mail received immediately.

KKen
Nov 6, 2026

Easy to deal with and competitively priced.

SSteve Mills
Nov 6, 2026