Carers, now your income is protected too

We've built income protection into our Personal Care Assistant Insurance. If illness or injury stops you working, you'll still have an income.

Insurance You Can Trust

We are rated Excellent on Trustpilot with thousands of reviews.

So you can buy with confidence.

Rated Excellent
TrustScore4.823,142 reviews on Trustpilot
Existing Customer?

Need to manage your policy, add a new one or make changes?

Use our customer portal.

Have a question?

Speak to one of our UK-based customer service advisers.

British Insurance Brokers' Association member logo
Proud to be a BIBA member

Mark Bates Ltd is a member of the British Insurance Brokers' Association (BIBA), the UK's trade association for insurance brokers and intermediaries.

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Kitchen Appliance

Get protected from just £8 per month

Our domestic appliance insurance covers mechanical and electrical breakdown, accidental damage, and includes call-out, labour, and parts.

Kitchen Appliance

Why Mark Bates Ltd

We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.

Rated by our customers

More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!

A UK team, start to finish

Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.

Cover built for how you live

Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.

Struggling to get a GP appointment?

Including:

24/7 telephone helpline

Video consultations with a GP

Electronic private prescription services

Access to a medical information database

What our customers say

Independent reviews collected by Trustpilot.

I have use Mark Bates for professional indemnity and public liability insurance for a few years now and I love how easy it is to arrange the cover. No fuss, straight forward language, cost effective.

MMr Simon Richards
Nov 3, 2026

Being kept up dated

MMr John Ratcliffe
Nov 3, 2026

Great company, efficient and on the ball.

carole hatfield
Nov 3, 2026

The service is good

MMs Jeanette Kilbon
Nov 3, 2026

Buying policy online was easy. No claim yet.

jjohnhhutchinson
Nov 3, 2026

Good service

MMrs Samasuwo
Nov 3, 2026

I have given them five stars, because I have been with them for a good number of years, both with mobility insurance and have had no complaints. So I decided to take out my contents insurance with them as well. So would recommend you to take a look at what they offer before you make your decision.

MMrs Christina Walsh
Nov 3, 2026

Very helpful they checked with me before the insurance was due and gave me helpful information. When it was almost due to renew the young lady rang me and completed the form on the phone. I was pleased with the company.

UUrsula Blackwell
Nov 3, 2026

I have a great experience with Mark Bates Ltd. The process was simple and is very reasonably price for the insurance on my mobility scooter. Would recommend them to anyone.

RRona Mackay
Nov 3, 2026

Knowledge of everything that I spoke about, very pleasant

ssmith
Nov 3, 2026

Mark Bates Ltd is the company that was recommended by Millercare, Oldham where we bought our wheelchair from. I have not had to use their services yet but hope that if I have to use them from the reviews I have read I will be happy.

CCarol
Nov 3, 2026

Fast and friendly

AAlbert Roberts
Nov 3, 2026

Mark Bates offers very competitively priced insurance and excellent customer-service, highly recommended.

MMr Sean Taylor
Nov 3, 2026

Prompt response

AAnn Couldrick
Nov 3, 2026

Great service, quick to fix the problem on father's scooter. Reassured all was working fine afterwards.

MMr Dunstan
Nov 3, 2026

Great service once again. Fantastic cover at a good price. Responsive immediate cover.

MMrs T Wood Oakham
Nov 3, 2026

Everything goes smoothly great service thank you

AAnthony M Turner
Nov 3, 2026

Very easy to sort out insurance, very helpful person on the phone.

PPatricia Pratten
Nov 3, 2026

Excellent company, staff are polite , and always find the amswer to your questions

CCaroline coe
Nov 3, 2026

Good to be covered

MMrs Paula Jackson
Nov 3, 2026