Excellent service and always available when called upon

A good insurance for my scooter and worry free

Delivery driver was very polite and helpful

The person who spoke to me was very helpful and not at all pushy. All the questions i asked were answered in a professional way

The lady I spoke was excellent at her job

Sensible and quick.

Seamless renewal Insurance is something we need but hope we never use it. After my initial contract the first year (a brief call to confirm requirements) Mark Bates Ltd were conspicuous by the lack of follow up sales calls offering god knows what insurance options. Professional knowledgeable and respectful more companies need to take note.

I just renewed my policy again which I was happy with. I just made a quick message and had a quick reply answering my query. Price was good and the service was also good. I would recommend Mark Bates Ltd.,

Great straightforward service as always!

Renawal was straightforward.

How I was sold the policy was very good and since I have received the policy good relationship with the company

Good communication. Easy to set up and helpful staff. Happily I have never made a claim but feel reassured they are there if I need them

Helpful listening to what I needed in a mobility scooter staff were lovely explained everything

Very good cover, and staff most helpful and knowledgeable when I telephoned.

Full explanation of all the working parts ,, making sure we understood it all ,

Reasonably priced covers all our requirements

First class in every way.

Reasonable price and a good insurance for my mobility scooter

Helpful, pleasant, but they didn't arrive on the day we arranged, we phoned them to ask what time they would collect, but arranged another day. No explanation for why they didn't arrive when they should of.

Promt and friendly