Very helpful,polite people, and no problems at all been with these for a year now great service would definitely recommend
Independent Living With Mark Bates Ltd
Specialists since 1994
Mark Bates Ltd is proud to be an award winning, family run business, that has built its foundations on looking after customers and providing unparalleled levels of service.
More than 25 years ago, we began with Mobility Scooter and Powerchair insurance, a policy which is still one of the most popular purchases, but is now supported by a range of options. Each cover is meticulously designed to provide the most comprehensive cover available, giving total peace of mind and supported from start to finish at our head office in Grantham, Lincolnshire.
Supporting Your Independence
Personal Care Assistants
Our Personal Care Assistant policy, often called carer insurance or PA insurance, is for people who work as a self-employed carer. It includes public liability, personal accident and income protection
Home Employement Insurance
We have been protecting and supporting individual employers for more than a decade. The policy we offer goes by many names including Carer Employment Insurance, Direct Payments Carer Insurance or simply Direct Payments Insurance.
You may receive Direct Payments, have a Health Budget or be funding a PA yourself. Whatever you need Employer Indemnity Insurance for we’ve got you covered.
Independent Living Group
As part of our continued support of individual employers and those people that help them, we have partnered with the Independent Living Group (ILG). ILG aims to bring together like-minded individuals to offer not only employment guidance and peer support, but a haven for people to share their experiences and interact with others.
ILG Support
It doesn’t matter what type of independent living insurance you are looking for, with every policy we offer you’ll receive proactive employment support. ILG offers employment advice and legal support tailored around the specific needs of individual employers of Personal Assistants.
Mobility Equipment
We offer a wide range of policies to protect almost all the mobility equipment you may require to live independently. From mobility scooters and powerchairs to manual wheelchairs and in-home equipment, we cover most of the equipment you rely on.
Our Values
Customer Excellence
We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.
People-First Culture
We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.
Be Different
We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.
What our customers say
Independent reviews collected by Trustpilot.
A helpful solution was found to keep my disability scooter insured until sold. Your Agent was most helpful, friendly and patient throughout. Excellent service.
Very good customer service. Very polite and efficient.
It was explained very well
Mark Bates rang n explained everything to me,I asked a few questions all were answered immediately, Very happy with them nothing is to much trouble. Thank u
I have always felt safe when out on my scooter knowing you were there to help thank you so much
Quick connection and good outcome to transaction.
Your service is very good and the price is very affordable.
The policy seemed to include all our requirements At a reasonable cost
Brilliant swift service
Immediate response to requests for information and action.
Very helpful
It was quick and easy to do thank you
Great service, quick to respond and reliable, great price that is affordable
I spoke to a very nice lady on your reception
A polite phone manner and good listener while listening to my queries, you were very helpful and reasured me on my decision to insure my items. Thank you.
Very quick and easy online cover.
Very friendly and Lee the delivery driver was really helpful and ran through everything with me again
Policy easily understandable and well constructed. Covered my needs and affordable. Staff knowledgeable and clear in explaining the policy cover.
Very helpful in every respect