Very helpful,polite people, and no problems at all been with these for a year now great service would definitely recommend
Our Mission
Our Vision
Our vision is to become known for delivering valuable, innovative insurance products supported by first class customer service.
Watch our short video for an overview of Mark Bates Ltd and what makes us different.
Our Values
Customer Excellence
We put our customers at the heart of everything we do. With a 5-star Trustpilot rating, we’re committed to delivering on our promises and building long-term loyalty through service that exceeds expectations.
People-First Culture
We foster a supportive and positive working environment where every individual is valued. By recognising strengths, understanding challenges, and investing in training and development, we help our team thrive.
Be Different
We believe insurance should work better. That’s why we design innovative, accessible products with real value—always with the customer’s best interests in mind.
What our customers say
Independent reviews collected by Trustpilot.
A helpful solution was found to keep my disability scooter insured until sold. Your Agent was most helpful, friendly and patient throughout. Excellent service.
Very good customer service. Very polite and efficient.
It was explained very well
Mark Bates rang n explained everything to me,I asked a few questions all were answered immediately, Very happy with them nothing is to much trouble. Thank u
I have always felt safe when out on my scooter knowing you were there to help thank you so much
Quick connection and good outcome to transaction.
Your service is very good and the price is very affordable.
The policy seemed to include all our requirements At a reasonable cost
Brilliant swift service
Immediate response to requests for information and action.
Very helpful
It was quick and easy to do thank you
Great service, quick to respond and reliable, great price that is affordable
I spoke to a very nice lady on your reception
A polite phone manner and good listener while listening to my queries, you were very helpful and reasured me on my decision to insure my items. Thank you.
Very quick and easy online cover.
Very friendly and Lee the delivery driver was really helpful and ran through everything with me again
Policy easily understandable and well constructed. Covered my needs and affordable. Staff knowledgeable and clear in explaining the policy cover.
Very helpful in every respect