At Mark Bates Ltd, Christmas is our favourite time of year. We love decorating the office and it is the one time of the year we all get together for a company-wide party. We celebrate the hard work we have all put in this year and catch up with everyone in our business. Not only that, but we are sure you love it too and will enjoy a much needed celebration and some rest, so getting the right balance in opening times is important to us.

This year our opening times are a little different due to the bank holidays. Please see below of all the dates and times our head office will be open:

• Christmas Eve 9.00am – 12.30pm
• Christmas Day Closed
• Boxing Day Closed
• December 27th Closed
• December 28th 9.00am – 4.00pm
• December 29th 9.00am – 4.00pm
• December 30th 9.00am – 4.00pm
• New Years Eve 9.00am – 12.30pm
• New Years Day Closed
• January 2nd Closed

Breakdown Recovery

As always, our nationwide 24/7 recovery for Mobility Scooters, Powerchairs and Manual Wheelchairs is available 365 days a year. We hope you don’t need them over the holiday period, but if you do just call the free phone number on your recovery card and they will be with you as soon as possible.

Our specialist team will collect you with appropriate equipment and make sure you are back at home as quick as possible. Our advice is to put the recovery number into your mobile phone if you have one, or make sure you push the card out from its holder and put it into your purse or wallet. Don’t forget if you have our Mobility Scooter and Powerchair Plus Policy you are also covered for punctures and battery failures, so make you have the right cover in place.

Employment Support

For all of our Home Employment policyholders our proactive employment support line run by ILG support is available all through the holidays. They are on call for anything you need in relation to employing personal assistants any time of the day or night, even through WhatsApp!, so make sure you have their contact number handy.

The individual employment experts are always on hand to guide you through whatever situation arises and will offer proactive support to make sure you get the information you require. ILG Support understand that help for Direct Payment and Personal Health Budget recipients operates best when it is tailored around the needs of individuals.

For further information, don’t hesitate to give us a call on 01476 512190 or email [email protected]