Very helpful,polite people, and no problems at all been with these for a year now great service would definitely recommend
Case Managers
Our team has worked with case managers, local authorities and solicitors across the UK for more than 30 years, supporting thousands of customers.
Supporting Independent Living
Mobility Equipment
We offer a range of comprehensive insurance policies built with 30 years experience to make sure you’re protected for everything you need. If you require coverage to keep you mobile come straight to the experts.
Adapted Home
Our home insurance includes cover for fixed mobility aids, even temporary ones.
Home Employement Insurance
We have been protecting and supporting individual employers for more than a decade. The policy we offer goes by many names including Carer Employment Insurance, Direct Payments Carer Insurance or simply Direct Payments Insurance.
You may receive Direct Payments, have a Health Budget or be funding a PA yourself. Whatever you need Employer Indemnity Insurance for we’ve got you covered.
What our customers say
Independent reviews collected by Trustpilot.
A helpful solution was found to keep my disability scooter insured until sold. Your Agent was most helpful, friendly and patient throughout. Excellent service.
Very good customer service. Very polite and efficient.
It was explained very well
Mark Bates rang n explained everything to me,I asked a few questions all were answered immediately, Very happy with them nothing is to much trouble. Thank u
I have always felt safe when out on my scooter knowing you were there to help thank you so much
Quick connection and good outcome to transaction.
Your service is very good and the price is very affordable.
The policy seemed to include all our requirements At a reasonable cost
Brilliant swift service
Immediate response to requests for information and action.
Very helpful
It was quick and easy to do thank you
Great service, quick to respond and reliable, great price that is affordable
I spoke to a very nice lady on your reception
A polite phone manner and good listener while listening to my queries, you were very helpful and reasured me on my decision to insure my items. Thank you.
Very quick and easy online cover.
Very friendly and Lee the delivery driver was really helpful and ran through everything with me again
Policy easily understandable and well constructed. Covered my needs and affordable. Staff knowledgeable and clear in explaining the policy cover.
Very helpful in every respect
We are delighted to be partnering with the Independent Living Group, a national peer support group aiming to help others just like you navigate social care, health and employment.
Community
The ILG Community is a UK wide peer support group aiming to create a space for Personal Assistant Employers to share experiences, get support and unite their voices to help shape health and care services.
Support
ILG Support work exclusively with our customers to provide first class HR Employment advice. All advisors from ILG Support are trained to not only understand employment law but to also be aware of the niche and delicate
relationship our customers can sometimes find themselves in.
Academy
A huge range of courses broken down into packages that are easy to navigate, and makes the whole process fun and easy to manage. With courses grouped into simple packages, with a record of your progress and your PAs' progress in one place.
You Get Much More From Mark Bates Ltd
Our team have spent more than 30 years working with case managers, local authorities and solicitors up and down the country to help and support thousands of happy customers. We aim to go further than the policy itself, with extra support for every customer.
The Premier Club
Rewards and discounts available on the biggest brands online and on the high street. Free membership for all customers
National Bereavement Advice Service
From the initial moments after a death, through the necessary legal and financial processes and onto the grieving journey, our customers are supported.
Why Mark Bates Ltd
We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.
Rated by our customers
More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!
A UK team, start to finish
Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.
Cover built for how you live
Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.
Don't Just Take Our Word For It
A few words from our partners:
Paul Cushen, Midshires Group
...Their staff are caring, understanding and patient in their dealings with our elderly and disabled customers, always ready to go the extra mile when needed.
Matthew Wainwright, Four Seasons
We have been working with Mark Bates Insurance for 6 years because of its excellent reputation and care for their clients...Mark Bates Insurance are at the heart of every Individual and Families needs offering a friendly family caring service.
National Bereavement Service
NBAS (National Bereavement Advice Service) are privileged to be working with Mark Bates Insurance because of its excellent reputation and care for their clients.
I believe that working with a well-respected and established organisation gives clients reassurance in the advice and services they offer, with NBAS working in partnership with Mark Bates Insurance in a specialist service this shows that they care about clients needs in their darkest hour.