Mobility Scooter Insurance
Even the most careful of drivers can fall victim to circumstances out of their control. Our mobility scooter insurance policy is specifically designed to give you peace of mind and keep you mobile.
Our mobility scooter cover includes:
- 24/7 National Accident Recovery
Our specialist team are available 24 hours a day on a free phone number. One call will get both you and your equipment home if you are ever stranded.
- Puncture Repair
Puncture repair is now available on our plus insurance cover.
- No Excess
We don't require any contribution to a claim where other insurance policies might.
- Accidental Damage
Including damage by fire, storm and flood.
- Theft & Vandalism
Your vehicle will be repaired quickly or replaced.
- 90 Day Worldwide Cover (including in-flight transactions)
Feel safe abroad with cover for your equipment while you are away on holiday.
- Loss of keys
Replacement of keys if they are damaged or lost.
- Online Support
Go Paperless, download documents and renew online at the click of a button with our customer portal.
Manage your polices online
Go Paperless, download your schedule, policy wording, buy and renew online at the click of a button.
No admin fees
There are no hidden fees with us. That means no charge if you need to make a change or cancel your policy.
Dedicated claims team
If you need to make a claim our specialist in-house UK based advisers will ensure your claim is handled quickly.
What Our Customers Are Saying
Very efficient, good communications. Very happy
Very helpful and quick responses to all and any queries; good product at the end of it.
Excellent service, young lady who dealt with my query was very helpful. Thank you
mrs m sykes
Effecient service.Helpful, friendly staff.
Mrs Lesley Christofides
Very quick and efficient service, claim for Personal Assistant Redundancy processed and ac ...
This review is about my experience in getting insurance cover. That was done very efficien ...
Recamend hassle free
Mrs Susan Glasspool
The lady was very patient in helping us to fill in the information for the insurance
Mrs Beryl Ingram
Very helpful during a traumatic time. Claim forms received quite quickly and permission f ...
Very easy to insure my mobility scooter with Mark Bates Ltd., and also gave peace of mind ...
Mrs Elaine Answer
When I phoned to ask about insurance, the staff were helpful and explained the options. To ...
Stephen J Bridgett
A very pleasant man who was very helpful and explained all the equipment on the scooter.
Had an accident claim delt with straight away fast professional service . No stress at a ...
Nice to have peace of mind over my Mobility Scooter!
as we are 75 plus pensioners my husband and I found the experience of booking on line stra ...
Mrs Janet Shipman
very good comfortable easy to shop not rushed
Mrs June Brandham
Excellent customer service, speedy, friendly and efficient. Provided professional and help ...
Quick, comprehensive, reasonably priced and the option for instalments appreciated as just ...
Mrs Elizabeth Tyas-peterson
The only downside was the fact that you didn't have the name of my scooter in your listing ...
Very happy with the quick service and the advisor said to apply online because there was a ...
Enjoy more with rewards
As a thank you for being a Mark Bates Ltd customer, you also
get exclusive access to rewards. Take your pick from exciting
offers and giveaways from us and other brands you love.
Choose your cover
We are passionate about keeping the elderly and disabled mobile, so we have designed our Mobility Scooter Insurance range to do just that.
We fully appreciate the importance of helping you quickly and efficiently, getting you mobile again as soon as possible.
Frequently asked Questions
Still got some questions on mobility scooter insurance? See our frequently asked questions below.
No. Free insurance means exactly that, it’s completely free!
Please note, however, if you have already had 3-months free insurance on your product you will no longer qualify as this offer is only available once.
You can either ring our 24/7 national breakdown recovery number or we will reimburse your taxi fare home (terms and conditions apply).
Provided you store your equipment as advised in our policy wording, our geographical coverage includes anywhere in the UK as well as 90-days worldwide cover (terms and conditions apply).
Our Mobility Scooter Plus cover comes with all the benefits of our standard cover and the following additional benefits:
- Puncture Repair – covers the cost of repairing a puncture to any tyre fixed to the mobility scooter.
- Any Driver – covers any person driving your equipment with your permission.
- Alternative Mobility Vehicle - If you have an accident whilst using your mobility vehicle and at the same time suffer injury which renders the mobility vehicle unsuitable, we will pay the cost of a suitable replacement.
- Legal Expenses - To recover damages from a negligent third party if you are injured or your mobility equipment is damaged.
No, unlike other insurance companies we believe in an ‘all in one’ encompassing policy and want you to be fully covered in the event of a claim.
Yes, there is a £5 administration charge which is spread over your monthly instalments.
To make a claim call our claims helpline on 01476 514471 or email us at email@example.com and we will take care of the rest. We fully appreciate that it is essential to resolve a claim efficiently and effectively.
Unfortunately, there will be no cover if your product is left unattended for more than an hour, unless secured to an immovable object by a padlock and chain. Also, no cover applies if your scooter / powerchair is left for more than 12 hours or overnight, unless kept in a locked building or room within the confines of your private dwelling or a room where you are temporarily residing. Additionally, we will not cover any theft if the starter key has not been removed from the mobility product.
Unfortunately we do not cover your product for sporting activities.
Still need a question answered?
If you have not found the answer to your question, please contact us on 01476 512190. Alternatively you can email us at firstname.lastname@example.org.
For your quote you will need the following information to hand:
- Age of your mobility scooter.
- Manufacturer of your mobility scooter.
- Purchase price.
- Place of purchase.
Mobility Scooter News and Information
New figures released from the Department of Transport shows that the number of fatalities from mobility scooter accidents has nearly doubled in just one year to a record high of 14.
We know many of you put away your mobility scooter during the bitterly cold winter. Fortunately however, spring is fast approaching .