Designed to give you peace of mind and keep you mobile.
Get a quote
Even the most careful of drivers can fall victim to circumstances out of their control. Our mobility scooter insurance policy is specifically designed to give you peace of mind and keep you mobile.
24/7 National Accident Recovery
Our specialist team are available 24 hours a day on a free phone number. One call will get both you and your equipment home if you are ever stranded.
Puncture Repair
Puncture repair is now available on our plus insurance cover.
No Excess
We don't require any contribution to a claim where other insurance policies might.
Accidental Damage
Including damage by fire, storm and flood.
3 Months Free for New Customers
If you are a brand new customer and your product is valued under £5,000 you get 3 months insurance completely free.
(This offer is not available for Cabin Car products)
Public Liability (up to £5,000,000)
Covering claims against you if you have accidently damaged someone or their property.
Theft & Vandalism
Your vehicle will be repaired quickly or replaced.
90 Day Worldwide Cover (including in-flight transactions)
Feel safe abroad with cover for your equipment while you are away on holiday.
Or Call
01476 512190
We believe in putting you first
Go paperless, download your schedule or buy and renew online.
If you need to make a claim you will talk to us not a third party.
Have a quick question but are unable to speak on the phone? Jump on our live chat .
Get exclusive access to a range rewards as a thank you for being with us.
Our customers rate us 5 stars. see all our reviews at
Unlike other insurers we wont charge you for small changes to your policy.
Its simpler than you think. An online quote only takes minutes.
Stephen Rowse
Customer
Les & Viv Chandler
Petley
Mr Robert Griffiths
T Thomas
Steven Bramley
Neil Bennett
denys
Mrs Cheryl Faulds
Ms Shawna Gorman
Ms Morgan
Thomas Smart
Adonis
James Lawson
J Cross
Lynn Harris
Mrs McCulloch
Ms Mary Gunn
Ann Poole
Enjoy more with rewards
As a thank you for being a Mark Bates Ltd customer, you also get exclusive access to rewards. Take your pick from exciting offers and giveaways from us and other brands you love.
For your quote you will need the following information to hand:
Age of your mobility scooter.
Manufacturer of your mobility scooter.
Purchase price.
Place of purchase.
Below you can find useful downloads.
3 Month Free IPID
Standard & Plus IPID
Prestige Insurance IPID
3 Month Free Policy Wording
Standard Insurance Policy Wording
Plus Insurance Policy Wording
Prestige Insurance Policy Wording
Please note there are certain products that we do not cover. It is important to remember cover will not start until you receive your email confirmation.
We are here to offer you all the help you need with your static caravan
Good maintenance is essential in preventing you having to make a claim. This guide provides all the checks and prevention measures needed.
More
Buying a mobility scooter comes with many questions such as buying brand new or not. This guide provides information on what to consider when buying a static caravan.
The law on mobility scooters can be confusing. This guide provides you with all the information on mobility scooter law and possible legislation in the future.
If I choose 3-months free insurance are there any fees to pay?
No. Free insurance means exactly that, it’s completely free!
Please note, however, if you have already had 3-months free insurance on your product you will no longer qualify as this offer is only available once.
If my mobility scooter stops working, how will I get home?
You can either ring our 24/7 national breakdown recovery number or we will reimburse your taxi fare home (terms and conditions apply).
Will my mobility scooter be insured if I go on a holiday?
Provided you store your equipment as advised in our policy wording, our geographical coverage includes anywhere in the UK as well as 90-days worldwide cover (terms and conditions apply).
What are the additional benefits for Plus insurance?
Our Mobility Scooter Plus cover comes with all the benefits of our standard cover and the following additional benefits:
Do I have to pay individually for each benefit I want on my policy?
No, unlike other insurance companies we believe in an ‘all in one’ encompassing policy and want you to be fully covered in the event of a claim.
Can I pay for my policy by monthly direct debit?
Yes, there is a £5 administration charge which is spread over your monthly instalments.
How do I make a claim?
To make a claim call our claims helpline on 01476 514471 or email us at claims@markbatesltd.com and we will take care of the rest. We fully appreciate that it is essential to resolve a claim efficiently and effectively.
Is theft or damage covered if my product is unattended?
Unfortunately, there will be no cover if your product is left unattended for more than an hour, unless secured to an immovable object by a padlock and chain. Also, no cover applies if your scooter / powerchair is left for more than 12 hours or overnight, unless kept in a locked building or room within the confines of your private dwelling or a room where you are temporarily residing. Additionally, we will not cover any theft if the starter key has not been removed from the mobility product.
Am I covered for sporting activity in my mobility scooter?
Unfortunately we do not cover your product for sporting activities.
Can I insure my cabin car?
If your scooter is enclosed with doors and a fixed hard outer shell or body, then you will need to take out our Prestige Insurance Policy, as it is classified as a cabin car (subject to terms and conditions). These products do not qualify for 3MF or 15 for 12 policies.
Do I have to pay excess on my cabin car?
Yes – if you have made a claim in the past, you will need to pay a £500 excess. If you have not made a claim, the excess is £250 per claim.
Still have an unanswered question? contact enquiries@markbatesltd.com
We want to be your one stop shop for insurance.