Fast, efficient, clear, value for money
Pair it with our Mobility Scooter Insurance for accidents, theft and liability.
No large repair bills here. If your product stops working through no fault of your own.
The policy covers parts, call-out and labour to get you going again.
You won’t get left behind. If your product is less than three years old we’ll replace it with a new version if it is beyond repair
No complicated forms to fill in. Our UK-based team is on hand to process your claim and answer any questions directly.
You can keep renewing cover for years, with policies for new and used equipment.
There's no excess to pay on a claim, whoever is at fault.
Need to manage your policy, add a new one or make changes?
Use our customer portal.
Independent reviews collected by Trustpilot.
Fast, efficient, clear, value for money
Good value comptrhensive cover provided
Fab service
Good service at a fair price all sorted at time of our purchase
It was quick and easy to renew my policy over the telephone. The person I spoke to explained everything and it was nice to know that the policy for my mobility scooter had not increased.
Very helpful staff explains everything to you
I spoke to two different members of staff who were both very helpful. They offer very good service at a competitive price.
A pleasure to deal with. Simple for us older folks. Carry on the good work
Great service very helpful on call
Staff very helpful and clear
Very good staff and so pleased with premium not going up as never had to make claim so very good.
No nonsense service at reasonable prices
It was a good experience I’m happy.
No fuss. No hassle. Quick and efficient.
The lady I spoke to was very friendly and helpful and went through everything and explained it all thoroughly.
Great company for insuring my mobility scooter and will use them for all my scooters in the future
The Mark Bates representative was very helpful and explained everything to us.
Easy to insure, good cover and helpful staff
Easy ,quick and professional, good price , highly recommended.
Excellent service and always available when called upon
Yes. Paying monthly by Direct Debit adds a £10 admin charge, spread across your instalments.
The easiest way to start a claim is to download Insura App so you can be kept up to date on your claims journey.
You can also call our UK based claims team on 01476 514471 or email [email protected], and we'll take it from there.
If your equipment is under three years old and can't be repaired, it's replaced with a new equivalent.