What Our Customers Are Saying
5 stars completed in no time.
Miss Susan Matthews
3 months free is fantastic let’s u see what company is like before u buy fanstastic idea
I would highly recommend this company my insurance was sorted out very promptly and receiv ...
Mrs Sally-ann King
Fast and efficient
Never a problem with a claim always dealt with quickly
By far the best deal in Carer public liability insurance
Miss Michele Ruane
Quick and simple to set up and the policy arrived without any problems.
Ms Kylie Griffin
I joined Mark Bates Ltd online. And the few steps to follow was so easy and straight forw ...
easy to do and understand thank you
Mrs Pamela Durston
It was very easy to insure the scooter and the price was right.
Very easy to set up policy at a reasonable price
Great all info required found and easy to register and get cover
Miss Andrea Harrhy
Excellent service. Such a quick, and easy, way to get insurance cover that I've already r ...
Mrs Carole Johnston
The gentleman that I spoke to was very polite, helpful and professional
Miss Vannessa Courtnadge
Web site easy to use and insurance cover clear and concise. Also it’s a relief that the ...
Mrs Anne Venetia Larcombe
Straight forward and easy to do as I am a senior.
Ms Constance Beaumont
Quick and easy application process. Not made a claim so can't comment on that, but so far ...
Very good service, easy to use web site.
Everything very satisfactory and past business with you very satisfactory also
Great to do business with and smooth transaction.
Mr Andrew Wallbank
Frequently asked Questions
If you have a postcode of NG31 NG32 or NG33 you will be counted in the surrounding area.
No. If you live in the local area then you can obtain this five star policy under the age of 50.
We will store your infomation until its close to your home insurance expiry date. Your information will only stay with us.
If you are the lucky winner you will be posted the giftcard.
Valuables are classed as jewellery, watches, gold, silver, precious metals, gemstones, furs, pictures, curios and other works of art and stamp, coin and medal collections.
Yes, your PC is covered whilst in the home.
New for old means to replace an item as new.
No, this is only available in addition to home contents cover.
Personal Possessions cover insures your personal property which is normally worn, used or carried about the person, including jewellery, watches, binoculars and photographic, sports and musical equipment. If you choose this option you will also have cover for pedal cycles, money and unauthorised use of your credit cards away from the home.
Yes, accidental damage is automatically included.
Contents are those items not 'fixed down' and therefore generally taken when a person moves. Everything else as a rule should be considered buildings. For an actual definition, please refer to the policy booklet.
The manditory excess for buildings cover is £100 increasing to £1,000 in respect of Subsidence, Heave or Landslip.
Cover is provided under this policy for accidental damage to underground services and drain covers at the home for which you are legally liable.
Yes, other than caused by felling or lopping.
Why choose Mark Bates Ltd?
Dedicated Claims Team
We pride ourselves on our customer service. If you are claiming you will speak directly to our claims handlers, rather than a call centre.
Online Customer Account
Buy and manage online, access your policy information wherever and whenever using your customer portal.
Have a quick question but are unable to speak over the phone? Jump on our live chat and speak to someone in our office instantly.