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Frequently asked Questions

If you have a postcode of NG31 NG32 or NG33 you will be counted in the surrounding area. 

No. If you live in the local area then you can obtain this five star policy under the age of 50. 

We will store your infomation until its close to your home insurance expiry date. Your information will only stay with us.

If you are the lucky winner you will be posted the giftcard. 

Valuables are classed as jewellery, watches, gold, silver, precious metals, gemstones, furs, pictures, curios and other works of art and stamp, coin and medal collections.

Yes, your PC is covered whilst in the home.

New for old means to replace an item as new.

No, this is only available in addition to home contents cover.

Personal Possessions cover insures your personal property which is normally worn, used or carried about the person, including jewellery, watches, binoculars and photographic, sports and musical equipment. If you choose this option you will also have cover for pedal cycles, money and unauthorised use of your credit cards away from the home.

Yes, accidental damage is automatically included.

Contents are those items not 'fixed down' and therefore generally taken when a person moves. Everything else as a rule should be considered buildings. For an actual definition, please refer to the policy booklet.

The manditory excess for buildings cover is £100 increasing to £1,000 in respect of Subsidence, Heave or Landslip.

Cover is provided under this policy for accidental damage to underground services and drain covers at the home for which you are legally liable.

Yes, other than caused by felling or lopping.

Why choose Mark Bates Ltd?

Dedicated Claims Team

We pride ourselves on our customer service. If you are claiming you will speak directly to  our claims handlers, rather than a call centre.

Online Customer Account

Buy and manage online, access your policy information wherever and whenever using your customer portal.

Live Chat

Have a quick question but are unable to speak over the phone? Jump on our live chat and speak to someone in our office instantly.


If you need more info on our home insurance feel free to download and read our product information documentation and policy wording

Product Information Policy Wording

Need personal possessions cover?

You can add this in as an extra

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