What Our Customers Are Saying
a great policy giving peace of mind
Ms Sharon Machen
Excellent customer service
Mr Ashley Pearson
Really helpful and sent paperwork through very quickly.
Mrs Anne - Marie Wells
They were fast and efficent
Needed to take out a policy for employing a PA for our son. The website was easy to naviga ...
To apply for the insurance it was very easy to understand the instructions
Mrs Linda Wilson
absolutely brilliant needed insurance asap within minutes they had me covered would defo r ...
Mrs Lisa Large
I have had no problems with Mark Bates Ltd at all, I just call them up and everything is s ...
Mr Robert Smith
Very pleasant people to deal with. More than half the price of Direct Line for the same co ...
Costumer services are very helpful and professional .i
Mrs Bushra Khan
Excellent advise on policy, easy to buy on line with immediate effect. Thank you.
Mrs Hazel J Crockford
Really helpful and efficient. My claim was sorted without fuss amazingly fast. Thanks.
Mr & Mrs Gardner
I have been totally delighted with the service. Having unfortunately had a slight alterca ...
Miss Alison Fraser
Very happy and satisfied with the service provided
Mr Francis Arthur Willison
Excellent service. prompt and pleasant. Can have no grumbles at all.
Excellent cover at a very good price. Easy online form - no hassle or problems
I have had wheelchair both manual and electric insurances with Mark Bates. I've now got in ...
Quick, efficient and professional service, came recommended.
straight forward, easy website, competitive quotes, what's not to like !
Mrs Helen Jones
excellent service , prompt reply to all my enquiries, best cover found for best price
Mrs GAIL KEHOE
Frequently asked Questions
If you have a postcode of NG31 NG32 or NG33 you will be counted in the surrounding area.
No. If you live in the local area then you can obtain this five star policy under the age of 50.
We will store your infomation until its close to your home insurance expiry date. Your information will only stay with us.
If you are the lucky winner you will be posted the giftcard.
Valuables are classed as jewellery, watches, gold, silver, precious metals, gemstones, furs, pictures, curios and other works of art and stamp, coin and medal collections.
Yes, your PC is covered whilst in the home.
New for old means to replace an item as new.
No, this is only available in addition to home contents cover.
Personal Possessions cover insures your personal property which is normally worn, used or carried about the person, including jewellery, watches, binoculars and photographic, sports and musical equipment. If you choose this option you will also have cover for pedal cycles, money and unauthorised use of your credit cards away from the home.
Yes, accidental damage is automatically included.
Contents are those items not 'fixed down' and therefore generally taken when a person moves. Everything else as a rule should be considered buildings. For an actual definition, please refer to the policy booklet.
The manditory excess for buildings cover is £100 increasing to £1,000 in respect of Subsidence, Heave or Landslip.
Cover is provided under this policy for accidental damage to underground services and drain covers at the home for which you are legally liable.
Yes, other than caused by felling or lopping.
Why choose Mark Bates Ltd?
Dedicated Claims Team
We pride ourselves on our customer service. If you are claiming you will speak directly to our claims handlers, rather than a call centre.
Online Customer Account
Buy and manage online, access your policy information wherever and whenever using your customer portal.
Have a quick question but are unable to speak over the phone? Jump on our live chat and speak to someone in our office instantly.