What Our Customers Are Saying
Very prompt to answer phone and helpful best all round insurance and a experienced company ...
Mr Nigel Huckle
Used mark Bates now for a few years for my sons direct payment insurance.
Very easy transaction, no problems, great insurance quote.
So easy to arrange this insurance on-line. Excellent site
Good transaction easy renewal
I phoned the number I was given by a friend and immediately phoned and got a response. V ...
Easy to take out a policy which covers everything I needed it to cover
Excellent communication skills and customer service
Mr Ken Ellis
Absolutely brilliant service and help with my purchase, advised and called throughout, mak ...
Mr Jumael Zafar
Mark and his staff are very friendly and helpful and really great to deal with.
Mark Bates, an excellent company to deal with - all my queries expertly answered very quic ...
Claim sorted over the phone,no hassle and very helpful
I've dealt with Mark Bates insurance for both employers liability & scooter insurance & fo ...
I have only just purchased my insurance for home employment insurance online so haven’t ...
Good easy access to site easy to complete application forms most of all good value for mon ...
I have no issues with renewing my policy. I get a reminder that it's due for renewal and d ...
Quick and easy - included everything I needed.
Easy online website, fast and efficient. Quick response with ne w insurance documents too. ...
Ms Pamela R Barron
Very easy to navigate around your website and the 3 month extra free cover definitely sway ...
Mr Ronald Hughes
Frequently asked Questions
If you have a postcode of NG31 NG32 or NG33 you will be counted in the surrounding area.
No. If you live in the local area then you can obtain this five star policy under the age of 50.
We will store your infomation until its close to your home insurance expiry date. Your information will only stay with us.
If you are the lucky winner you will be posted the giftcard.
Valuables are classed as jewellery, watches, gold, silver, precious metals, gemstones, furs, pictures, curios and other works of art and stamp, coin and medal collections.
Yes, your PC is covered whilst in the home.
New for old means to replace an item as new.
No, this is only available in addition to home contents cover.
Personal Possessions cover insures your personal property which is normally worn, used or carried about the person, including jewellery, watches, binoculars and photographic, sports and musical equipment. If you choose this option you will also have cover for pedal cycles, money and unauthorised use of your credit cards away from the home.
Yes, accidental damage is automatically included.
Contents are those items not 'fixed down' and therefore generally taken when a person moves. Everything else as a rule should be considered buildings. For an actual definition, please refer to the policy booklet.
The manditory excess for buildings cover is £100 increasing to £1,000 in respect of Subsidence, Heave or Landslip.
Cover is provided under this policy for accidental damage to underground services and drain covers at the home for which you are legally liable.
Yes, other than caused by felling or lopping.
Why choose Mark Bates Ltd?
Dedicated Claims Team
We pride ourselves on our customer service. If you are claiming you will speak directly to our claims handlers, rather than a call centre.
Online Customer Account
Buy and manage online, access your policy information wherever and whenever using your customer portal.
Have a quick question but are unable to speak over the phone? Jump on our live chat and speak to someone in our office instantly.