What Our Customers Are Saying
straight forward, easy website, competitive quotes, what's not to like !
Mrs Helen Jones
excellent service , prompt reply to all my enquiries, best cover found for best price
Mrs GAIL KEHOE
Helpful fast servuce
Mr Dean Ashton
Very easy to obtain the employers insurance and the documents came very quickly through th ...
It's quick and easy to set up the insurance,and covers me for everything I need.
Miss Christina Stoyles
Mark Bates staff have always been very helpful and guided me through all aspects of sortin ...
Miss Anna Stewart
had a problem with mobility scooter and was sorted out very quickly and another one was lo ...
Mr . Mcenroe
Competitive easy to use quick
Very helpful and easy to talk to. Many thanks.
Slow to decide wether they would pay the large repair to a damaged scooter and offered a ...
I recently made a claim against my scooter insurance. All the staff I spoke to were pleasa ...
Mrs Jennifer Southon
easy to set up, claims settled without fuss
Fast and efficient as well as giving you the choice of paying it full or installments whic ...
Miss Sereima Kauwale
renewed online no problem
mark bates is very good quick to act its the scooter repairers that are not up to scratch
Mrs Carol Crook
Very helpful talked through options , direction to best policy for me . Excellent staff an ...
very quick and easy to do online. Great value for money!
Mrs Carol Stuart
Quick website .... no stupid questions ....fast and efficient ... I hope I never need to c ...
Frequently asked Questions
If you have a postcode of NG31 NG32 or NG33 you will be counted in the surrounding area.
No. If you live in the local area then you can obtain this five star policy under the age of 50.
We will store your infomation until its close to your home insurance expiry date. Your information will only stay with us.
If you are the lucky winner you will be posted the giftcard.
Valuables are classed as jewellery, watches, gold, silver, precious metals, gemstones, furs, pictures, curios and other works of art and stamp, coin and medal collections.
Yes, your PC is covered whilst in the home.
New for old means to replace an item as new.
No, this is only available in addition to home contents cover.
Personal Possessions cover insures your personal property which is normally worn, used or carried about the person, including jewellery, watches, binoculars and photographic, sports and musical equipment. If you choose this option you will also have cover for pedal cycles, money and unauthorised use of your credit cards away from the home.
Yes, accidental damage is automatically included.
Contents are those items not 'fixed down' and therefore generally taken when a person moves. Everything else as a rule should be considered buildings. For an actual definition, please refer to the policy booklet.
The manditory excess for buildings cover is £100 increasing to £1,000 in respect of Subsidence, Heave or Landslip.
Cover is provided under this policy for accidental damage to underground services and drain covers at the home for which you are legally liable.
Yes, other than caused by felling or lopping.
Why choose Mark Bates Ltd?
Dedicated Claims Team
We pride ourselves on our customer service. If you are claiming you will speak directly to our claims handlers, rather than a call centre.
Online Customer Account
Buy and manage online, access your policy information wherever and whenever using your customer portal.
Have a quick question but are unable to speak over the phone? Jump on our live chat and speak to someone in our office instantly.