Very helpful,polite people, and no problems at all been with these for a year now great service would definitely recommend
Home Insurance
Protect your home and contents with comprehensive home insurance from Mark Bates Ltd. Up to £500,000 for buildings cover and £100,000 for contents.
Or call 01476 513781
Rated Excellent
TrustScore4.8
Complete Buildings & Contents Insurance Cover
Add Home Emergency Cover for help with sudden problems such as a burst pipe or boiler breakdown
Up to 30% No Claims Discount
If you have been claim free for 3 or more years a 30% discount will apply.
No Hidden Admin Fees
If you need to make a change to your policy we won’t sting you with any admin fees.
Not Just Bricks And Mortar
Extend your policy to cover trees, plants, your lawn and even fixed mobility aids.
Cover To Suit You
Tailor your cover up to £500,000 for buildings cover and £100,000 for contents.
New for Old Cover
If an item cannot be repaired, we'll replace it with a new one.
Buy and Manage Your Policy Online
Simple online application with the ability to manage your policies.
Get A Quick Quote
You will need the following information
How old is your home
Total number of bedrooms
type of ownership
* denotes a mandatory field.
Manage all of your insurance with Insura App?
Insura App, the ultimate insurance management application. With our app, you can easily manage all of your insurance policies, documents and key dates in one place.
Existing Customer?
Need to manage your policy, add a new one or make changes?
Use our customer portal.
Downloads
Still need more information? Please call us on 01476 513781
Why Mark Bates Ltd
We've specialised in insurance for older and disabled customers since 1994. Our own team in Grantham handles everything, from your first quote to your claim.
Rated by our customers
More than 22,000 customers have reviewed us on Trustpilot, with an average score of 4.8 Stars, that's first class service!
A UK team, start to finish
Sales, customer service and claims all sit in our Grantham head office. When you call, you speak to someone who knows your policy.
Cover built for how you live
Our policies are designed around the equipment, homes and working arrangements our customers have, not adapted from general cover.
What our customers say
Independent reviews collected by Trustpilot.
A helpful solution was found to keep my disability scooter insured until sold. Your Agent was most helpful, friendly and patient throughout. Excellent service.
Very good customer service. Very polite and efficient.
It was explained very well
Mark Bates rang n explained everything to me,I asked a few questions all were answered immediately, Very happy with them nothing is to much trouble. Thank u
I have always felt safe when out on my scooter knowing you were there to help thank you so much
Quick connection and good outcome to transaction.
Your service is very good and the price is very affordable.
The policy seemed to include all our requirements At a reasonable cost
Brilliant swift service
Immediate response to requests for information and action.
Very helpful
It was quick and easy to do thank you
Great service, quick to respond and reliable, great price that is affordable
I spoke to a very nice lady on your reception
A polite phone manner and good listener while listening to my queries, you were very helpful and reasured me on my decision to insure my items. Thank you.
Very quick and easy online cover.
Very friendly and Lee the delivery driver was really helpful and ran through everything with me again
Policy easily understandable and well constructed. Covered my needs and affordable. Staff knowledgeable and clear in explaining the policy cover.
Very helpful in every respect
FAQ
Valuables are classed as jewellery, watches, gold, silver, precious metals, gemstones, furs, pictures, curios and other works of art and stamp, coin and medal collections.
Yes, as contents, when it's in your home.
No, this is only available in addition to home contents cover.
Yes, accidental damage is automatically included.
The compulsory excess for buildings cover is £100, rising to £1,000 for subsidence, heave or landslip.
Cover is provided under this policy for accidental damage to underground services and drain covers at the home for which you are legally liable.
Yes, other than caused by felling or lopping.
If an item can't be repaired, it's replaced with a new one, with no deduction for wear and tear